Additional Needs Adaptations
For those families whose family member needs adaptations to a Service family home it is essential that they are able to be housed in properties that meet their needs.
Feedback from families and their representatives showed that collectively, CarillionAmey and DIO’s processes for funding approvals for adaptations were not working effectively, process was hampering progress. Recently, effective collaboration between the two organisations’ commercial teams has led to essential improvements. Funds are now being freed up more easily catering to those families who need adaptations, making sure that when adaptations are needed they can go ahead faster.
If you are concerned about any issue surrounding adaptations, please contact the CarillionAmey Helpdesk on 0800 707 6000.