Top
 

Author: NFF

Many thanks to all those who took part in our ‘Wearing of Unearned Medals’ survey.

 

We shared our findings with the House of Commons Defence Select Committee who will use this evidence when The Awards for Valour (Protection) Bill has its Second Reading in the House of Commons later this month.

 

The bill is intended to ‘prohibit the wearing or public display, by a person not entitled to do so, of medals or insignia awarded for valour, with the intent to deceive’.

 

If you would like to read the results of the survey in full, please click here

 

If you would like to read the comments in Annexes A and B which are referred to in the report, please email info@nff.org.uk.

 

Thank you once again for taking the time to share your views on this important matter.

 

Posted on: 11th November, 2016

When you need something repaired
Housing Repairs (Housing team)

You have several options for reporting repairs in your home:

To raise a new, non-urgent repair, click here.

 

The website and the Customer Service Centre are available 24 hours a day, all year round. Your local (as above) Customer Service Centre hours will vary according to their location and the number of Service families they serve.

 

If something goes wrong…

If you want to register a complaint with Amey Defence Services, please phone 0800 707 6000 (option 5) to speak to their Customer Solutions Team.

If you are not satisfied with the response you receive from Amey Defence Services, please phone us on 023 9265 4374 or email contactus@nff.org.uk.

 

Language line

If English is not your first language, Amey Defence Services’s Customer Service Centre offers a translation service. Just say your language when you call. Their advisor will be able to transfer you to someone who can talk to you in your own language.

 

Requesting a repair

Amey Defence Services will work with you to identify the specific details of the fault.

To ensure the repair can be completed efficiently, you will need to tell their advisor:

  • your address and contact details;
  • as much information as possible about the problem;
  • if the fault is with a piece of equipment (such as a boiler or cooker), details of the type and model.

 

Making an appointment

You will be given a job reference number and you will be sent written notification of your appointment (by post or email if requested).

If you need to change the appointment, please contact Amey Defence Services via their website or Customer Service Centre before the appointment date, quote your job reference number and they will arrange a new date and time.

You or a member of your family (who must be over 16 years of age) will need to be at home at the time of the repair appointment. If the repair is on the outside of the property, e.g., roofing, fencing works etc., they may not need you to be available.

Please ask their advisor about this when making your appointment.

 

Posted on: 26th October, 2016
Updated on: 1st August, 2019

The Welsh Government have now produced a refreshed Package of Support document – ‘Giving and Receiving – Supporting and Investing in our Armed Forces Community in Wales’ details what support is available to the Armed Forces community in Wales with devolved services.

 

It encapsulates the 2-way relationship that exists between the Armed Forces and the community in which they live.

 

They have also produced a ‘Welcome to Wales’ document for Serving Personnel and their families to make them aware of the support available on moving to Wales.

 

These 2 documents should be read in conjunction with the UK Government’s Armed Forces Covenant: Today and Tomorrow. Together they set out the UK Government’s overall intent for supporting the Armed Forces community.

 

The Government are committed to providing support for our Armed Forces community and the aim is to ensure effective and efficient provision of services which support their needs.

 

Since 2013 a number of new and developing commitments, both within Welsh Government policy areas and partner organisations have progressed.

 

Additional funding from the London Interbank Offered Rate (LIBOR) has also increased resources available to the third sector and local authorities to provide specific support in essential areas.

 

This relates to the decision by the Chancellor to transfer £35m from fines levied on banks for attempting to manipulate the LIBOR interest rates to the Ministry of Defence for use in supporting the Armed Forces Community managed under the Community Covenant Fund.

 

More information

For further information relating to the Armed Forces community, please contact ArmedForces@wales.gsi.gov.uk. 

 

Document Download

Welcome to Wales (updated in June 2020)

Giving and Receiving

Posted on: 26th October, 2018
Updated on: 29th June, 2020

Amey Defence Services have put together a factsheet for dealing with damp and mould in Service Family Accommodation. They have suggested the following, which you may find useful:

 

1. Do contact the Amey customer service centre on 0800 707 6000 if you need some help with mould in your home. The Helpdesk advisor will raise a survey for the Accommodation Officer (AO) to attend the property – the AO is expected to attend the property within five full working days of the call to the Helpdesk. Please note: The day after this call is classed as day one.

 

2. AO visits the property and takes one of the following steps: a) Raises a suitable repair plan and advises the customer of the plan and time frames for the work. b) Calls in a specialist contractor and advises the customer of the appointment and what it entails. The AO passes the details to the Damp Remediation Project Manager.

 

3. Either a) happens – The repairs are undertaken, issues resolved. Or b) The specialist contractor suggests an action plan and the Damp Remediation Manager advises the customer of this and what it entails and any timeframes for the work. At this point, it may be necessary for to raise a Statement of Need (SON) for the works, Defence Infrastructure Organisation (DIO) will need to approve if the cost of the work is above £5,000 and the customer will be advised by the Damp Remediation Manager of the action, how long it will take, the impact of the work and any preparation they may need to do beforehand. If DIO approve the SON, the work will need to be appointed and the customer engaged with for suitable dates for the work to be carried out.

 

4. If DIO reject the request, the customer is able to raise a stage two complaint with DIO.

 

Posted on: 26th October, 2016
Updated on: 7th January, 2019

Supporting Children and Families during Deployment

The Service Children’s Education (SCE) organisation has put together a number of resources to support families during these times. The SCE provide guidance which draws on the experiences of service families and a wide range of support organisations. Visit their website here to access helpful resources.

 

Private Fostering

If you are due to deploy and are organising childcare arrangements with a relative or close friend, please check the regulations regarding private fostering. If an individual is looking after someone else’s child for more than 28 days they must notify their local council – failure to do so is a criminal offence. Click here for further details.

 

Posted on: 21st October, 2016

Families often talk to us about their experiences of parental absence, whether through deployment, weekending, or other causes. In response to their feedback, and in consultation with YoungMinds, we have produced a resource to help to support parents, carers and schools. You can download a copy here.

 

Other sources of support for parents and children during deployment:

Aggie’s Storybook Waves

Helps members of the Royal Navy and Royal Marines maintain the link with their children by recording a bedtime story for them to listen to when a parent is serving away from home. Click here to find out more.

 

Gingerbread

Expert advice, practical support and campaigning for single parents.

Helpline: 0808 802 0925

For their website, please click here.

 

Little Troopers

A registered charity supporting all children with parents serving in the British Armed Forces, regular or reserve. Resources, initiatives and events to ease and aid repeated separation periods aiming to keep parent and child connected and bonded even when miles apart. Click here to find out more.

 

Naval Children’s Charity

The Naval Children’s Charity is the only charity dedicated to supporting the children, up to the age of 25, of serving and veteran personnel from all branches of the Royal Navy including the Royal Navy, Royal Marines, QARNNS, WRNS, Reserves and RFA.  Any need is considered and their dedicated caseworkers are always available to discuss any issues your family and children are facing. They provide grants directly to the families where there is need and have free books to support younger children understand and cope with separation. They work closely with other Charities and RN FPS to ensure you get the help you need.

 

Royal Navy Family & People Support (RN FPS)

Support and information for serving people, their families and friends.

Tel: +44(0)2392 728777

 

YoungMinds

UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Helpline and information for parents concerned about a child or young person.

Parents’ helpline 0808 802 5544 or email parents@youngminds.org.uk.

Find out more here.

Family Lives (formerly Parentline Plus)

Advice and support for parents.

24 hour helpline: 0808 800 2222

Please click here to find out more.

 

 

Huggable Heroes

Personalised Huggable Heroes, perfect for cuddles when loved ones are not at home. Click here to find out more.

 

Military Kids’ Club Heroes (formerly HMS Heroes)

A national support group for the children of Service men and women and their relatives. A tri-Service network of after-school clubs, MKC Heroes brings together members of Service families aged between 3 and 18 years old from all over the country. Click here to find out more.

 

Reading Force

Reading Force provides free books and scrapbooks to Service children of all ages, to support and encourage Service families with shared reading both at home or when separated by assignment orders. To read more about this programme, click here. You can apply to receive free resources here.

 

NSPCC

Charity championing child protection. Useful resources and guidance for keeping children safe, to give the primary caregiver during deployment confidence in their choices. Their ‘Home Alone’ guide gives sound advice and useful tips to help parents decide in which situations they may leave their children home alone, and what they need to do to ensure their safety and wellbeing. Their ‘Out Alone’ guide provides advice and practical tips to parents on judging if a child is ready to be out on their own and how to prepare them for different situations such as walking to and from school by themselves, attending sports or holiday clubs, or going out to play with friends.

Click here and search ‘home alone’ or ‘out alone’ to download free copies.

Posted on: 21st October, 2016
Updated on: 24th March, 2021

We are so grateful to everyone who responded to our Childcare survey. About half of respondents were serving people and half were civilian partners. We were also delighted to hear from a number of lone parents and many dual serving couples.

 

The whole report can be downloaded here. 

 

Last week we took our findings to the Royal Navy’s Continuous Improvement event on Childcare. It was clear from your responses that cost and flexibility are key issues. You also told us about other considerations, such as being able to keep SWDC status after a child’s 11th birthday, which we are raising with the Chain of Command on your behalf.

 

Many, many thanks to you all – we could not do our job without you.

 

Posted on: 5th October, 2016

 

*Expired post*

 

Find out about applying to the new £10 million per annum Covenant Fund to support the Armed forces community.

 

Applying to the Covenant Fund

• Applications submitted by midday 30th Sept 18 will be decided before the end of Nov 18;
• Applications submitted by midday 17th Dec 18 will be decided before the end of Feb 19.

 

Community integration / delivery of local services

We would advise you read the guidance page before submitting your application.

Other information

If you are unsure whether your organisation or your project are likely to be funded, please contact covenant-grantteammailbox@mod.uk.

Further information on the priorities, eligibility and application process can be found on the guidance page. If you have any questions which are not covered by the guidance, you can contact covenant-grantteammailbox@mod.uk.

 

Posted on: 28th September, 2016
Updated on: 3rd January, 2019

Radio 4’s ‘Bringing up Britain’ series debates parenting with families, experts and policy-makers. Today’s show is called ‘Parenting at a Distance’ and our Director of Evidence and Strategy, Bridget Nicholson is on the panel, you can hear her discuss the demands of military deployments, long-distance parenting and the impact of separation on families here.

 

Posted on: 3rd August, 2016