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Author: NFF

The Welsh Government have now produced a refreshed Package of Support document – ‘Giving and Receiving – Supporting and Investing in our Armed Forces Community in Wales’ details what support is available to the Armed Forces community in Wales with devolved services.

 

It encapsulates the 2-way relationship that exists between the Armed Forces and the community in which they live.

 

They have also produced a ‘Welcome to Wales’ document for Serving Personnel and their families to make them aware of the support available on moving to Wales.

 

These 2 documents should be read in conjunction with the UK Government’s Armed Forces Covenant: Today and Tomorrow. Together they set out the UK Government’s overall intent for supporting the Armed Forces community.

 

The Government are committed to providing support for our Armed Forces community and the aim is to ensure effective and efficient provision of services which support their needs.

 

Since 2013 a number of new and developing commitments, both within Welsh Government policy areas and partner organisations have progressed.

 

Additional funding from the London Interbank Offered Rate (LIBOR) has also increased resources available to the third sector and local authorities to provide specific support in essential areas.

 

This relates to the decision by the Chancellor to transfer £35m from fines levied on banks for attempting to manipulate the LIBOR interest rates to the Ministry of Defence for use in supporting the Armed Forces Community managed under the Community Covenant Fund.

 

More information

For further information relating to the Armed Forces community, please contact ArmedForces@wales.gsi.gov.uk. 

 

Document Download

Welcome to Wales (updated in June 2020)

Giving and Receiving

Posted on: 26th October, 2018
Updated on: 29th June, 2020

UPDATE: Please note that this page is being reviewed. For further information, please visit Pinnacle Service Families website.

Investment and Action Plan to tackle damp and mould in SFA

DIO is planning to invest £73m this year on replacement windows, doors, roofs and upgrades to thermal efficiency and ventilation to reduce the occurrence of damp and mould in homes. Read the news story here.

Posted on: 26th October, 2016
Updated on: 27th April, 2022

Supporting Children and Families during Deployment

The Service Children’s Education (SCE) organisation has put together a number of resources to support families during these times. The SCE provide guidance which draws on the experiences of service families and a wide range of support organisations. Visit their website here to access helpful resources.

 

Private Fostering

If you are due to deploy and are organising childcare arrangements with a relative or close friend, please check the regulations regarding private fostering. If an individual is looking after someone else’s child for more than 28 days they must notify their local council – failure to do so is a criminal offence. Click here for further details.

 

Posted on: 21st October, 2016

Families often talk to us about their experiences of parental absence, whether through deployment, weekending, or other causes. In response to their feedback, and in consultation with YoungMinds, we have produced a resource to help to support parents, carers and schools. You can download a copy here.

 

Other sources of support for parents and children during deployment:

Aggie’s Storybook Waves

Helps members of the Royal Navy and Royal Marines maintain the link with their children by recording a bedtime story for them to listen to when a parent is serving away from home. Click here to find out more.

 

Gingerbread

Expert advice, practical support and campaigning for single parents.

Helpline: 0808 802 0925

For their website, please click here.

 

Little Troopers

A registered charity supporting all children with parents serving in the British Armed Forces, regular or reserve. Resources, initiatives and events to ease and aid repeated separation periods aiming to keep parent and child connected and bonded even when miles apart. Click here to find out more.

 

Naval Children’s Charity

The Naval Children’s Charity is the only charity dedicated to supporting the children, up to the age of 25, of serving and veteran personnel from all branches of the Royal Navy including the Royal Navy, Royal Marines, QARNNS, WRNS, Reserves and RFA.  Any need is considered and their dedicated caseworkers are always available to discuss any issues your family and children are facing. They provide grants directly to the families where there is need and have free books to support younger children understand and cope with separation. They work closely with other Charities and RN FPS to ensure you get the help you need.

 

Royal Navy Family & People Support (RN FPS)

Support and information for serving people, their families and friends.

Tel: +44(0)2392 728777

 

YoungMinds

UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. Helpline and information for parents concerned about a child or young person.

Parents’ helpline 0808 802 5544 or email parents@youngminds.org.uk.

Find out more here.

Family Lives (formerly Parentline Plus)

Advice and support for parents.

24 hour helpline: 0808 800 2222

Please click here to find out more.

 

 

Huggable Heroes

Personalised Huggable Heroes, perfect for cuddles when loved ones are not at home. Click here to find out more.

 

Military Kids’ Club Heroes (formerly HMS Heroes)

A national support group for the children of Service men and women and their relatives. A tri-Service network of after-school clubs, MKC Heroes brings together members of Service families aged between 3 and 18 years old from all over the country. Click here to find out more.

 

Reading Force

Reading Force provides free books and scrapbooks to Service children of all ages, to support and encourage Service families with shared reading both at home or when separated by assignment orders. To read more about this programme, click here. You can apply to receive free resources here.

 

NSPCC

Charity championing child protection. Useful resources and guidance for keeping children safe, to give the primary caregiver during deployment confidence in their choices. Their ‘Home Alone’ guide gives sound advice and useful tips to help parents decide in which situations they may leave their children home alone, and what they need to do to ensure their safety and wellbeing. Their ‘Out Alone’ guide provides advice and practical tips to parents on judging if a child is ready to be out on their own and how to prepare them for different situations such as walking to and from school by themselves, attending sports or holiday clubs, or going out to play with friends.

Click here and search ‘home alone’ or ‘out alone’ to download free copies.

Posted on: 21st October, 2016
Updated on: 24th March, 2021

We are so grateful to everyone who responded to our Childcare survey. About half of respondents were serving people and half were civilian partners. We were also delighted to hear from a number of lone parents and many dual serving couples.

 

The whole report can be downloaded here. 

 

Last week we took our findings to the Royal Navy’s Continuous Improvement event on Childcare. It was clear from your responses that cost and flexibility are key issues. You also told us about other considerations, such as being able to keep SWDC status after a child’s 11th birthday, which we are raising with the Chain of Command on your behalf.

 

Many, many thanks to you all – we could not do our job without you.

 

Posted on: 5th October, 2016

 

*Expired post*

 

Find out about applying to the new £10 million per annum Covenant Fund to support the Armed forces community.

 

Applying to the Covenant Fund

• Applications submitted by midday 30th Sept 18 will be decided before the end of Nov 18;
• Applications submitted by midday 17th Dec 18 will be decided before the end of Feb 19.

 

Community integration / delivery of local services

We would advise you read the guidance page before submitting your application.

Other information

If you are unsure whether your organisation or your project are likely to be funded, please contact covenant-grantteammailbox@mod.uk.

Further information on the priorities, eligibility and application process can be found on the guidance page. If you have any questions which are not covered by the guidance, you can contact covenant-grantteammailbox@mod.uk.

 

Posted on: 28th September, 2016
Updated on: 3rd January, 2019

Radio 4’s ‘Bringing up Britain’ series debates parenting with families, experts and policy-makers. Today’s show is called ‘Parenting at a Distance’ and our Director of Evidence and Strategy, Bridget Nicholson is on the panel, you can hear her discuss the demands of military deployments, long-distance parenting and the impact of separation on families here.

 

Posted on: 3rd August, 2016

PLEASE READ!

As of 1 April 2022, your new point of contact is now Pinnacle Service Families. This page is currently under review. In the meantime, please click  here for further information.

To be entitled to apply for Service Family Accommodation (SFA), Service personnel must:

  • be aged 18 and over;
  • be married or in a civil partnership or who have permanent custody of children;
  • have at least 6 months to serve.

 

Co-habitation for unmarried couples/ parents

It was announced on 1st April 2019 that all Service personnel, who have more than four years’ service in the Armed Forces and who are in a long-term relationship or have residential responsibility for a child will also be able to apply to live together in surplus SFA at all UK bases where properties are available. However, following a review of the policy, it has been agreed that the 4 years’ length of Service criterion should be removed, to widen eligibility to cohabit in surplus SFA to an increased number of Service personnel. Please refer to this page to find out more about cohabitation and registering long-term relationships.

 

Location

SFA is at Service personnel’s duty station or within a set radius; although you may be eligible to apply for surplus SFA at other locations or request and retain a property under the RN Base Port Agreement.

 

Size of Property

The type of property you are entitled to is usually dependent on your rank for officers and family size for other ranks. When you apply for SFA, Amey Defence Services Occupancy Services Team will allocate you a property using the preferences you have expressed and based on your entitlement or eligibility, competing requirements, and service agreements. Under the Future Accommodation Model (FAM), properties in the confirmed pilot sites will be allocated according to your need rather than your rank. Those pilot sites are HMNB Clyde, Aldershot Garrison (starting from 31st January 2020) and RAF Wittering (starting from 31st May 2020). Please see this page to find out more about the FAM.

 

Further information

Full details on entitlement and eligibility for UK SFA and Substitute service family accommodation (SSFA) are available in:

JSP 464: tri-service accommodation regulations (TSARs) Part 1

Full details on entitlement and eligibility for overseas SFA and SSFA are available in:

JSP 464: tri-service accommodation regulations (TSARs) Part 2

 

How to Apply
e-1132 form

If you are entitled, you will need to complete and submit an application for SFA. All Service personnel who have access to the Defence Intranet are expected to complete their application online using the e-1132 form. To access the form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: http://apps01.domis.r.mil.uk/e1132/

 

The e-1132 form system allows you to:

  • track the progress of your application;
  • view available properties that match your entitlement;
  • register your top 3 preferences;
  • book your ‘move in’ (once an offer for a property has been made and accepted);
  • where appropriate book your ‘move out’ appointment;
  • electronically signing your licence to occupy.

 

MOD Form 1132

For Service personnel who do not have access to the Defence Intranet, a paper version of the MOD Form 1132: application to occupy service family accommodation (SFA) is available. Exceptions to using the online system are normally for personnel who are on operations and do not have access to the Defence Intranet.

 

Additional needs and disabled requirements for SFA

If you are moving to a new SFA property, please provide details of any special requirements for SFA at the point of application using the e-1132 form or the MOD Form 1132, enclosing any reports from the appropriate professional source, such as your occupational therapist. It is important that the Amey Occupancy Services team is made aware of special requirements at the earliest opportunity.

If you require adaptions to your current SFA property, or your medical requirements have changed and you need some further adaptions to your existing SFA, you will need to contact the Helpdesk who will record your request and ask you to provide a Medical Report and/or Occupational Therapist’s report in order to progress your request.

Please see the Additional needs and disabled requirements guides for further information.

 

Amey Defence Services Occupancy Services team

If you have an allocations enquiry, the Amey Defence Services Occupancy Services team at the helpdesk is available Monday to Friday from 8:30am to 3:00pm.

You can call them on Freephone: 0800 707 6000 Select Option 3 (for calls made within the UK, mobile users may incur charges) or using the alternative telephone number: 0151 728 1630.

Or you can email the team: occupancyservices@ameydefenceservices.co.uk

For more information about the SFA application process, please visit the Amey Defence Services website.

 

Posted on: 4th July, 2016
Updated on: 30th January, 2020

IMPORTANT UPDATE FOR SERVICE FAMILY ACCOMMODATION (SFA) RESIDENTS:

As of 1 April 2022, your new point of contact is now Pinnacle Service Families. We are in the process of updating our webpages. In the meantime, please visit this page for further information.

For those families whose family member needs adaptations to a Service family home it is essential that they are able to be housed in properties that meet their needs.

 

Feedback from families and their representatives showed that collectively, Amey Defence Services and The Defence Infrastructure Organisation (DIO)’s processes for funding approvals for adaptations were not working effectively, process was hampering progress. Recently, effective collaboration between the two organisations’ commercial teams has led to essential improvements. Funds are now being freed up more easily catering to those families who need adaptations, making sure that when adaptations are needed they can go ahead faster.

 

If you, or a member of your family, has an additional need or disability and you are moving in to, or living in, Service Family Accommodation which requires adaptations, the following factsheets can provide more information about the application process:

 

 

If you are concerned about any issue surrounding adaptations, please contact the Amey Defence Services Helpdesk on 0800 707 6000.

 

Posted on: 4th July, 2016
Updated on: 20th November, 2018

Announcements
UTILITY BILLS - UPDATE (FEB 22)
22nd February 2022 – Message from DIO:

SFA Utility Bills

As more small energy suppliers enter administration, it can sometimes be challenging for DIO to engage with the replacement supplier, appointed by Ofgem, when a family moves out of their SFA.

To avoid DIO incurring unnecessary costs, families must ensure they take a meter reading at the Move-In appointment and at the Move-Out appointment. Families must also inform their energy supplier of their final meter reading at Move-Out and supply a forwarding address.

Families are responsible for utility bills from the date of Move In until the date of Move Out, unless the home falls under an MOD fuel supply arrangement. Families can choose to remain with the existing suppliers to their SFA or negotiate their own utility provider for gas and electricity.

Families entering into private agreements with utility providers must ensure that the contracts include a caveat enabling them to terminate the agreement by giving 28 days’ notice of ending the agreement and 48 hours’ notice of termination.

DIO’s Industry Partner is permitted to provide some personal details to utility providers within GDPR guidance when families fail to settle their utility bills on Move-Out. However, families should remember it is their responsibility to notify their suppliers that they are leaving a property. We thank you for your continued support with this issue.

When you accept an offer of a Service Family Accommodation (SFA) property you should arrange a ‘move in’ appointment using the e-1132 system.

 

At the agreed date and time, an Accommodation Officer will meet you at the property and show you around. They will work with you to complete the digital Move In Form to record any important information, such as any faults found at move in and the action taken to resolve them, meter readings, details of recent safety inspections and your contact details. At the end of the move in appointment, you will be asked to sign the Move In Form to confirm that you are satisfied your new home meets the move in standard.

 

You can give your spouse/civil partner or a Service colleague written authority (known as a ‘Proxy certificate’) to sign the inventory on your behalf if you are unable to attend the ‘move in’ appointment. Please note that the ‘move in’ can only take place during normal working hours.

 

At your move in appointment, they will book a second visit with you for around 14 days later. This is to give you time to move in, get settled and have the chance to consider any further queries or concerns you may have about your new home.

 

Full details

Please click here to familise yourself with the move in procedures.

 

Posted on: 30th June, 2016
Updated on: 27th April, 2022