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Broadband Providers Drop Cancellation Fees

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Broadband Providers Drop Cancellation Fees

Armed Forces personnel will no longer have to face cancellation fees for their broadband and media packages when posted overseas or to another part of the UK.

The commitment from the UK’s biggest broadband providers representing 95 per cent of Britain’s broadband market comes into force immediately, and will benefit tens of thousands of Forces households in the UK and abroad.

The change agreed to under the tenets of the Armed Forces Covenant includes BT, EE, Plusnet, Talk Talk, Sky and Virgin Media, who have all committed to treating military personnel fairly when cancelling their contracts.

Up until now, members of the Armed Forces who are deployed overseas or to different parts of the UK not covered by their provider could be forced to pay a cancellation fee. They will no longer have to face this cost and be disadvantaged due to the mobile nature of service life.

 

BT Chief Executive Gavin Patterson, said:

“Armed Forces personnel play a vital role protecting our country, whether serving overseas or stationed away from home in other parts of the UK. That’s why we’re committed to ensuring they don’t have to pay for broadband or TV services they can’t access, when they find themselves in this situation. Whether it’s through today’s announcement, our hiring of ex-armed forces personnel, or through our work with Reservists, BT, along with our fellow signatories are proud to support our country’s military personnel.”