Confidentiality Policy

1. Introduction


This policy affects all colleagues, contractors and trustees who may have access to sensitive and confidential information relating to the Charity, the Ministry of Defence, individuals and the families we support.

2. Confidential Information

Due to the nature of the work we do, you may at times become aware of sensitive information. This could include, but is not limited to;

  • Financial Information;
  • Personal information of individuals and families;
  • Sensitive and confidential information shared with you during the course of your work; or
  • Information relating to military operations and deployments.

3. Our Expectations

We all have the responsibility for working in a confidential and professional way. Our expectations are;

  • Colleagues should ensure that confidential information is safely and securely stored in line with our Data Protection Policy;
  • Confidential information is disposed of safely when no longer required;
  • Sensitive information should only be shared with colleagues who require the information; and
  • Confidential information should not be shared outside of the organisation unless there is a safeguarding concern relating to an individual or family or another legal or regulatory requirement.

4. Exceptions to Policy

There may be times when you need to disclose confidential information to ensure the safety or security of an individual, family or colleague or because of another legal or regulatory requirement. In the first instance you should discuss this with your Line Manager, a member of the Senior Management Team or a Charity Trustee who can advise you on the most suitable action to take and the support that you might need.

5. Training & Development

We will provide training and development to support colleagues to understand their responsibilities regarding confidentiality and data protection. Any questions you may have should be raised to your Line Manager.

6. Disciplinary Action

Failure to comply with the Confidentiality Policy and any related polices including Data Protection and Safeguarding could lead to investigation and potential disciplinary action under the Disciplinary Policy.