Feel free to get in touch with us regarding any issues or questions you may have. We are open 09:00-17:00 Monday to Thursday and 09:00-13:00 Friday. We are closed on weekends and bank holidays.
Call us on 02392 654374 or email contactus@nff.org.uk. You can also contact us using the online form below.
We are available 09:00 – 17:00 Monday to Thursday and 09:00 – 13:00 Friday. We are closed during weekends and Bank Holidays. For any out-of-hours emergencies, use the link below for help.
Use our contact form below to send a message to the team. Subscriptions to Homeport and our e-bulletin can be managed by using our subscription form.
No, unfortunately we are not allowed to give financial and/ or legal advice as we are not qualified to do so. However, please do contact us should you need any assistance, as we will be able to signpost you to the appropriate organisation(s).
Yes, we may be able to assist you and to explore the next steps. Please have your job number and address ready when you contact us.
The MOD have created a service leavers guide which can be found here: Service leavers’ guide – GOV.UK (www.gov.uk) . Following this the NFF have produced a booklet to provide you and your Family with further information, you can download our useful documents here. This is also available in hard copy. Leave Well is a new strategy being implemented as a holistic through career, digitally enabled personal development ‘life skills’ programme. More information for this can be found in JSP 100 – Holistic Transition. Each unit has an education and resettlement team. You should contact them once you have handed in your notice or you are aware that you will be leaving the service. You can contact them directly; your chain of command should have the details if you are unable to find them. DTS directly support SL’s RNRMC and RMA- TRMC have Transition support guides available. All contact details can be found on their relevant websites.
Yes, the UK Education Advisory Team (EAT) provide expert and impartial advice for Service families. Only once you have written to apply for a school place and the admissions authority has written back to turn down your application, giving reasons, are you in a position to proceed with an appeal. EAT can advise you on this process, you can email them on RC-DCS-HQ-EAT@mod.gov.uk
In the first instance, we suggest that you discuss this with the Head of your child’s school and, if appropriate, with Governors. There is a SPP Guide (England-Resources), which you will find in the Education section of our website; this has been produced to help schools understand what SPP is and includes some great examples of good practice. You will also find two booklets here about SPP produced by local authorities. If you feel the issue has not been resolved and you’d like to discuss this with us, please use the contact form above.
You are eligible to occupy surplus SFA (if available) once your LTR is established and recorded on JPA. Find further information here.
Yes, through the Strengthening Families programme, RN/RM Service personnel and their loved ones can access Relate’s services free of charge.
Yes, there’s a compensation scheme to cover missed appointments and significant issues at move-in for SFA and SSFA (Substitute Service Family Accommodation).