Speaking up for Naval Service families
Monday to Thursday:
9am – 5pm
9am – 1pm
Weekends and Bank Holidays:
No, unfortunately you are not entitled to SFA under the current housing policy. You must be married, in a civil partnership or be a single parent (who is currently serving) with permanent custody of children (under the age of 18 or in full time education). For full details on entitled of SFA, please take a look at our Accommodation section. Please note that under the plans put forward as part of the MOD’s Future of Accommodation Model, eligibility may widen.
The MOD is changing the accommodation offer for Service personnel, with an aim to make it fairer by widening the eligibility of SFA beyond the current system, for example, to couples who are unmarried. The MOD also aims to offer a wider choice of accommodation. FAM will roll out gradually, and will start with a Pilot at 3 locations from December 2018. If your location is chosen as part of the Pilot scheme, you will be made aware in plenty of notice. Please note that you will NOT be forced out of SFA or SLA. SFA will not be sold off. Click here for further details.
Yes, we may be able to assist you and speak to CarillionAmey on your behalf to identify what is holding the repair up and voice any concerns you have. However, you must register a complaint with CarillionAmey before we can do this, you can do this by calling their Helpdesk on 0800 707 6000 (option 5).
Yes, Relate offers Royal Navy and Royal Marines personnel and their families, free access to Relationship counselling (7 sessions), Family counselling (7 sessions), Young People’s counselling (up 7 sessions) and Sex Therapy (21 sessions). You can call the dedicated and confidential phone line on 01302 380 279.
In the first instance, we suggest that you discuss this with Governors and Head of your child’s school. There is a Service Pupil Premium (SPP) Guide, which you will find in the Education section of our website, which has been produced to help schools understand what SPP is see some great examples. If you feel the issue has not been resolved and you’d like to discuss this with us, please use the contact form above.
Yes, the Children’s Education Advisory Service (CEAS) provide expert and impartial advice for Service families. Only once you have written to apply for a school place and the admissions authority has written back to turn down your application, giving reasons, are you in a position to proceed with an appeal. CEAS can advise you on this process, you can email them on email@example.com.
Yes, there are a number of organisations which may be able to assist you. SAIL are experienced advisors who are Citizens Advisory Board (CAB) trained and can provide information and advice for Naval Service personnel, to find out more, click here. The School of Law at Queen Mary College, University of London, provides free legal advice to members of the Armed Forces and their families, via their Law For Forces Project, please click here.
You can turn down the SFA which has been offered to you, but you must do this in writing and within 14 days of receiving your offer. You will then be made a second offer within 15 working days of the first being rejected. You should be offered an alternative SFA, however this may not be possible and please note that the same property may be offered a second time. Where it is not possible to make a second offer because there are no properties available, a Non-Availability Certificate (NAC) will be issued to you. A NAC will not be issued where SFA continues to be available. Please use the contact form above, if you’d like to discuss this further.