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We’re here to help. Feel free to get in touch with any issues or questions.

Contact Us

Speaking up for Naval Service families

  02392 654374/ Emergency Contact Numbers

Opening hours:

Monday to Thursday:

9am – 5pm

Friday:

9am – 1pm

Weekends and Bank Holidays:

Closed

FAQ

Can you provide financial/ legal advice?

No, unfortunately we are not allowed to give financial and/ or legal advice as we are not trained to do so. However, please do contact us should you need any assistance, as we will be able to signpost you to the appropriate organisation(s).

I am unmarried but in a long term relationship with children, am I entitled to SFA?

No, unfortunately you are not entitled to SFA under the current housing policy. You must be married, in a civil partnership or be a single parent (who is currently serving) with permanent custody of children (under the age of 18 or in full time education). For full details on entitled of SFA, please take a look at our Accommodation section. Please note that under the plans put forward as part of the MOD’s Future of Accommodation Model, eligibility may widen.

What does the Future Accommodation Model mean for me?

The MOD is changing the accommodation offer for Service personnel, with an aim to make it fairer by widening the eligibility of SFA beyond the current system, for example, to couples who are unmarried. The MOD also aims to offer a wider choice of accommodation. FAM will roll out gradually, and will start with a Pilot at 3 locations from December 2018. If your location is chosen as part of the Pilot scheme, you will be made aware in plenty of notice. Please note that you will NOT be forced out of SFA or SLA. SFA will not be sold off. Click here for further details.

The boiler in our SFA has broken and we have been without hot water for weeks, can you help?

Yes, we may be able to assist you and speak to Amey on your behalf to identify what is holding the repair up and voice any concerns you have. However, you must register a complaint with Amey before we can do this, you can do this by calling their Helpdesk on 0800 707 6000 (option 5).

I am going through a difficult time with my partner, is there confidential and free counselling that I can access?

Yes, Relate offers Royal Navy and Royal Marines personnel and their families, free access to Relationship counselling (7 sessions), Family counselling (7 sessions), Young People’s counselling (up 7 sessions) and Sex Therapy (21 sessions). You can call the dedicated and confidential phone line on 01302 380 279.

I think my child’s school is not spending Service Pupil Premium effectively, what can I do?

In the first instance, we suggest that you discuss this with Governors and Head of your child’s school. There is a Service Pupil Premium (SPP) Guide, which you will find in the Education section of our website, which has been produced to help schools understand what SPP is see some great examples. If you feel the issue has not been resolved and you’d like to discuss this with us, please use the contact form above.

Amey have missed an appointment to fix a fault in my SFA, can I claim compensation?

Yes, there is a compensation scheme to cover missed appointments and significant issues at move-in for SFA and SSFA. For full details, click here.

I have just found out that we cannot get our child into the school of our choice. Can anyone help us?

Yes, the Children’s Education Advisory Service (CEAS) provide expert and impartial advice for Service families. Only once you have written to apply for a school place and the admissions authority has written back to turn down your application, giving reasons, are you in a position to proceed with an appeal. CEAS can advise you on this process, you can email them on dcyp-ceas-enquiries@mod.uk.

My ex-partner is not allowing me to see my children, can I get free legal advice?

Yes, there are a number of organisations which may be able to assist you. SAIL are experienced advisors who are Citizens Advisory Board (CAB) trained and can provide information and advice for Naval Service personnel, to find out more, click here. The School of Law at Queen Mary College, University of London, provides free legal advice to members of the Armed Forces and their families, via their Law For Forces Project, please click here.

I’m not happy with the SFA that I have been allocated, what are my options?

You can turn down the SFA which has been offered to you, but you must do this in writing and within 14 days of receiving your offer. You will then be made a second offer within 15 working days of the first being rejected. You should be offered an alternative SFA, however this may not be possible and please note that the same property may be offered a second time. Where it is not possible to make a second offer because there are no properties available, a Non-Availability Certificate (NAC) will be issued to you. A NAC will not be issued where SFA continues to be available. Please use the contact form above, if you’d like to discuss this further.