COVID-19 Updates

COVID-19 Updates



  • Message from the NFF:

Health and safety is our highest priority. Staff based at our office in Portsmouth are currently working from home until further notice.


Our phone line and emails continue to operate as usual. We will continue to post updates to keep you informed.


Please watch a video below for a message from our CEO.


We hope you and your loved ones are staying healthy and safe.



  • Resources:
    • We have put together a page with activities and free online services to help you and your family through this challenging time. 


    • How can the NFF brighten your day? Our latest project is for current serving Royal Navy and Royal Marines families (Regular & Reserve) who have been impacted by COVID-19. If this sounds like you, here’s something from the NFF to ‘brighten your day’.


    • Our Family Resource Project has been further enhanced with additional resources relevant to the current pandemic. The project provides currently serving RN & RM families with book resources to assist with times of parental absence, relationships, parenting, anxiety, bereavement and more.


    • If you are currently separated from your family due to the coronavirus, our ‘Working Away from Home’ booklet includes tried and tested tips from RN & RM families and suggested activities to help you to navigate this time of separation.




The following sections contain information and communications from Armed Forces partners to cover a range of topics concerning serving Royal Navy and Royal Marines families during this difficult time. The page is updated regularly.
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  • Message from the Ministry of Defence:

Please click here to read a letter from the Chief of Defence People for Service Families.



  • Message from the Chain of Command
    • Click here to watch a video recorded by the First Sea Lord on the Royal Navy’s response to for all sailors, marines and RFA personnel.
    • The Second Sea Lord and Fleet Commander have personally addressed Naval Service Families and you can read the message in full here.
    • Families are encouraged to sign up to the Royal Navy Forum to receive the latest updates from the Chain of Command.
    • The Naval Service Family & People Support (NS FPS) have extended their open hours to support Service families in this challenging time. Please click here for their contact details and opening times.
    • The My Navy app now has a COVID-19 update and all Royal Navy personnel are requested to log in and register their status on the My Navy App.





  • DIO and Amey understand that families may have concerns about the impact of the Coronavirus (COVID 19) on the management and maintenance of their SFA and the impact on any upcoming moves.  They have therefore put together a business continuity plan with the aim of minimising the spread of the virus and keeping both families and their staff as safe as possible:


    • Please click here to visit to receive the latest updates on Service Family Accommodation (SFA). This page includes a FAQ regarding COVID-19 for the MOD housing community and an address from Air Commodore Wendy Rothery, Head of Accommodation DIO.
    • Please click here to visit Amey’s COVID-19 guidance for SFA, including information on maintenance, moves, and more.
    • Future Accommodation Model: Please click here to read a service update.
    • For those of you who are moving SFA, please take time to read this letter from Agility outlining COVID-19 related guidelines for your move.



  • For the latest updates from the Directorate Children and Young People, please visit their Facebook page, here. The Children’s Education Advisory Service (CEAS) team are working remotely. If Service families need to contact them regarding any issues to do with their child’s education for example CEA, School admissions, advice regarding their child’s Special Educational Needs and Disability/ Additional Needs, overseas education, or retaining Service Family Accommodation for educational reasons, then they should email:  Please do not ring or post documents as there is no-one in the office to respond, but the general email is checked several times a day. 



  • Where parents have particular concerns over any impact on their child(ren)’s education, particularly where a child is approaching key examinations, they should contact their child(ren)’s school(s), and may also seek specific advice from the MOD Children’s Education Advisory Service at . Parents with children in UK Independent Boarding Schools may also access Independent Schools Council advice here.



  • There has been an update from the MOD on School Children’s Visits (SCVs) in response to Coronavirus (COVID-19) and border control restrictions. The page also includes a FAQ section to have your questions answered.


  • For England only, the Department for Education coronavirus helpline is now available to answer questions about COVID-19 relating to education and children’s social care, but please note that they have a reduced service right now. If you do not get through to the helpline, please email them and they will aim to get back to you as soon as possible.



  • Service leavers:
    • Career Transition Partnership (CTP) has produced some FAQ to address questions you may have.


  • Non-serving family members:
    • Please click here to read the government’s guidance to employers and businesses.
    • The Ministry of Defence has produced a letter to Service partners on employment during this challenging time. The annex included with this letter provides details of the employment support that is available to partners and spouses.
    • The NHS and some of the nation’s major supermarket chains are signed up to Forces Families Jobs, a tri-Service employment and training platform for Armed Forces families. If you would like to get involved and help the communities or to attend a free/ discounted online training course, please head over to the portal to sign up for free.
    • If you live in another area of England or Wales and are interested in working for the NHS to support them during this difficult time, please visit the NHS Jobs website here. NHS Jobs in Scotland can be found here.



  • Click here to find information about employment and benefits support from the DWP. 


  • Click here to visit Business Wales to find out more about support to business owners and those who are self-employed.



  • Please click here for general information and guidance about Covid-19.


  • Please click here for general information from the NHS.


  • Please click here for an information leaflet for the Armed Forces community.


  • Bereavement support: During the global coronavirus pandemic we are facing a tragic loss of life, often under very difficult circumstances. Please visit the government’s website that shares important information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps; Cruse have put together these resources to share how bereavement and grief may be affected by this pandemic; Winston’s Wish provide support for bereaved children, young people and their families with a military connection; Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.


  • Domestic abuse: Any victim of domestic abuse has the right to be supported and to stay safe. Here is a list of organisations that can help.


  • Supporting Children and Young People’s Mental Health: The coronavirus (COVID-19) outbreak is going to affect everyone’s daily lives, as the government and the NHS take necessary steps to manage the outbreak, reduce transmission and treat those who need medical attention. Regardless of their age, this may be a difficult time for children and young people. Some may react right away, while others may show signs of difficulty later on. The Government has produced some guidance on how we can best support children and young people’s mental health through this difficult period of time, click here.




  • Please click here to view the government’s guidance for those affected by changes to UK immigration and borders due to coronavirus. 


  • BFPO: Please click here for a service update.


Posted on: 17th March, 2020
Updated on: 5th October, 2020