COVID-19 Updates

COVID-19 Updates

The following sections contain information and communications from the NFF and Armed Forces partners to cover a range of topics concerning serving Royal Navy and Royal Marines families during this difficult time. The page is updated regularly.
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Message from the NFF

Our phone line and emails continue to operate as usual. Please watch a video below for a message from our CEO. We hope you and your loved ones are staying healthy and safe.



    • We have put together a page with activities and free online services to help you and your family through this challenging time. 


    • If you are currently separated from your family due to the coronavirus, our ‘Working Away from Home’ booklet includes tried and tested tips from RN & RM families and suggested activities to help you to navigate this time of separation.
    • The NFF, supported by Royal Navy Family and People Support, delivered their Headspace for Families pilot project to support serving personnel and their families during the pandemic. The pilot has now closed and we are currently working with the RN to review the outcomes and look at how we might take this forward. More information to follow in due course.


Messages from the government/ Chain of Command
Ministry of Defence


  • Please click here to read a letter from the Chief of Defence People for Service Families (November 2020).
  • Click here to read a MOD Letter to Service Partners on employment (June 2020).
  • Click here for updates from the the MOD Remuneration Allowances Team on allowance and expenses (JSP 752).
  • Did you receive your vaccinations via your ship/unit? Click here to find out how to get your vaccination certificate. Note: Your NHS number can be obtained via the My Navy app.
Chain of Command


  • Click here to watch a video recorded by the First Sea Lord on the Royal Navy’s response to for all sailors, marines and RFA personnel (April 2020).
  • The Second Sea Lord and Fleet Commander have personally addressed Naval Service Families and you can read the message in full here (March 2020).
  • Families are encouraged to sign up to the Royal Navy Forum to receive the latest updates from the Chain of Command.
  • The Royal Navy Family & People Support (RN FPS) have extended their open hours to support Service families in this challenging time. Please click here for their contact details.
  • All Royal Navy personnel are requested to log in and register their status on the My Navy App.
Other information



  • DIO and Amey understand that families may have concerns about the impact of the Coronavirus (COVID 19) on the management and maintenance of their SFA and the impact on any upcoming moves.  They have therefore put together a business continuity plan with the aim of minimising the spread of the virus and keeping both families and their staff as safe as possible:


    • Please click here to visit to receive the latest updates on Service Family Accommodation (SFA). This page includes Covid-19 guidance for the MOD Housing Community.
    • Please click here to visit Amey’s COVID-19 guidance for SFA, including information on maintenance, moves, and more.
    • Future Accommodation Model: Please click here to read a service update.


  • For the latest updates from the Defence Children Services, please visit their Facebook page, here. The Children’s Education Advisory Service (CEAS) team are predominately working from home. If Service families need to contact them regarding any issues to do with their child’s education for example CEA, School admissions, advice regarding their child’s Special Educational Needs and Disability/ Additional Needs, overseas education, or retaining Service Family Accommodation for educational reasons, then they should email:  Please do not ring or post documents as there is no-one in the office to respond, but the general email is checked several times a day. 



  • Where parents have particular concerns over any impact on their child(ren)’s education, particularly where a child is approaching key examinations, they should contact their child(ren)’s school(s), and may also seek specific advice from the MOD Children’s Education Advisory Service at  Parents with children in UK Independent Boarding Schools may also access Independent Schools Council advice here.



  • For information from the MOD on School Children’s Visits (SCVs) in response to Coronavirus (COVID-19), see the amalgamated (July 2021) letter here.


  • For England only, the Department for Education has published a collection of guidance for schools. Guidance for schools: coronavirus (COVID-19).  It also has a coronavirus helpline answer questions about COVID-19 relating to education and children’s social care.
    • Phone: 0800 046 8687
    • Opening hours: 8am to 6pm (Monday to Friday); 10am to 6pm (Saturday and Sunday)
  • Service leavers:
    • Career Transition Partnership (CTP) has produced some FAQ to address questions you may have.


  • Non-serving family members:
    • Please click here to read the government’s guidance to employers and businesses.
    • The Ministry of Defence has produced a letter to Service partners on employment during this challenging time. The annex included with this letter provides details of the employment support that is available to partners and spouses.
    • The NHS and some of the nation’s major supermarket chains are signed up to Forces Families Jobs, a tri-Service employment and training platform for Armed Forces families. If you would like to get involved and help the communities or to attend a free/ discounted online training course, please head over to the portal to sign up for free.
    • If you live in another area of England or Wales and are interested in working for the NHS to support them during this difficult time, please visit the NHS Jobs website here. NHS Jobs in Scotland can be found here.
  • Click here to find information about employment and benefits support from the DWP. 


  • Click here to visit Business Wales to find out more about support to business owners and those who are self-employed.

For information concerning allowance and expense arrangements in response to COVID-19, click here.

Overseas assignments
  • The latest guidance on self-isolation when travelling to England, and links to information on rules for the devolved nations, can be found here.


  • The latest guidance on testing when travelling to England, and links to information on rules for the devolved nations, can be found here.


  • For Allowance and Expense Arrangements in Response to COVID-19, click here.


  • Please click here to view the government’s guidance for those affected by changes to UK immigration and borders due to coronavirus.


  • BFPO: Please click here for a service update.
  • Please click here for advice for UK visa applicants and temporary UK residents.
  • Please click here for general information and guidance about Covid-19.


  • Please click here for general information from the NHS.


  • Bereavement support: During the global coronavirus pandemic we are facing a tragic loss of life, often under very difficult circumstances. Please visit the government’s website that shares important information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps; Cruse have put together these resources to share how bereavement and grief may be affected by this pandemic; Winston’s Wish provide support for bereaved children, young people and their families with a military connection; Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.


  • Domestic abuse: Any victim of domestic abuse has the right to be supported and to stay safe. Here is a list of organisations that can help.


  • Supporting Your Mental Health: The coronavirus (COVID-19) outbreak has affected everyone’s lives, as the government and the NHS have had to take the necessary steps to manage the outbreak, reduce transmission, deliver the vaccination programme and treat those who need medical attention. Regardless of your age, this has been a difficult time for everyone and we realise that some people may react right away, while others may show signs of difficulty later on. There is a range of support available to you, if you would like some advice and guidance, and we have put together information about the services in our Wellbeing section here. Please remember that it’s OK to ask for help.
Posted on: 17th March, 2020
Updated on: 21st December, 2021