Service Support & Welfare

NFF / Family / Service Support & Welfare

If you have a problem or concern and require assistance there are many support services available within the Royal Navy and Royal Marines.

If you are feeling worried about something, feel upset, distressed or confused, the Chaplain is a useful first port of call. They fully understand the pressures of Service life and anything said to them is in complete confidence.

The contact details for your nearest Chaplain can be found on the Royal Navy website. If you would prefer to talk to someone a little more removed from the Service you can contact the RN/RM Welfare.

Royal Navy Website

Royal Navy WebsiteThe Community pages on the Royal Navy Website provide a wealth of information and links covering a vast range of family-related issues. If you cannot find what you are looking for on our website, the Community pages may be able to point you in the right direction.

Families & Friends of Deployed Units (FAFDU)

FAFDU run free/low cost social events around the country for the wives, partners, parents and children of personnel serving away from home. The events are a great opportunity to meet up and have fun with people in a similar situation to you. For upcoming events contact your nearest branch: North: 07753 577  731, East: 02392 524 511, West: 01752 406 680.

Disability and Additional Needs

If a member of your family has a disability or an additional need there are facilities within the Service to assist. The Joint Service Publication (JSP) 820 details the MOD Disability and Additional Needs Policy and lists the support available.

If it is a child with a disability or additional need and there are associated educational issues it is also advisable to register with the Children’s Education Advisory Service (CEAS). This organisation has been established specifically for Service families. It is aware of the unique circumstances of Service families and can offer advice on all aspects of a child’s education within the UK and overseas. You can contact CEAS on: 01980 618 244 or e-mail them at:

Injuries and Bereavement Information For Naval Families

Naval Service Casualty Cell 

The Naval Service Casualty Cell (NSCC) is now the single point of contact for notification, management and tracking of all Naval Service casualties/injured personnel. The NSCC also arranges Visiting Officer, Casualty Visiting Officer and Chaplaincy support. Personnel can find further details within RNTM 088/13 on the Defence Intranet.

The Ripple Pond

This is a self-help support group for families of injured service personnel. It meets regularly, with the aim of providing a space to express feelings safely in a non-judgemental environment. The group is there for any family member who feels they would like support. There are three groups, covering Surrey, Hampshire and Sussex. Click here to visit their website.


The sense of grief and loss you experience when someone close to you dies can be overwhelming. Grief is normal but can be hard to bear; there are various stages of mourning which may affect you emotionally and physically. If you have been bereaved and need to talk to someone, you can approach your Chaplain in complete confidence.

  • BUPA have put together a helpful fact sheet on bereavement. It explains the numerous stages of grief and gives advice on how to cope and who to turn to for help.
  • Cruse Bereavement Care – This charity promotes the well-being of bereaved people and helps them to understand their grief and cope with their loss.
  • Families of the FallenThis charity delivers extra financial help to the families of British servicemen and servicewomen killed in the Afghanistan and Iraq conflicts.
  • Simon Says – A Child Bereavement Charity based in Hampshire. They provide children and their families with support and advice, and run support groups in the New Forest Area, Eastleigh/Southampton and Portsmouth.
  • Winston’s Wish – The leading childhood bereavement charity and the largest provider of services to bereaved children, young people and their families. For more information on what they could offer you, please visit their website.

Free and Independent Legal Advice for Bereaved Service Families

The Royal British Legion and Ministry of Defence have announced a new joint initiative to help families who have lost loved ones in the Armed Forces by providing free and independent legal advice.

Advisers can provide information and guidance, in particular about the inquest process, to ensure that families are fully prepared.  This initiative reflects the Government’s commitment to support service personnel and their families as laid out in the Service Personnel Command Paper, published in July 2008. Click here for further information on the scheme.


SSAFA (Soldiers, Sailors, Airmen and Families Association) is a registered adoption agency for military families. This confidential service is available to all those in the UK Serving community who are thinking about adopting a child, placing a child for adoption, or who are themselves adopted and are looking for help or advice. Once a child has been placed with a Service family SSAFA provide post-adoption help, advice and back-up. Visit their website for further details, resources, and contact details. You can also subscribe to their Adoption newsletter which covers a range of issues for those who have gone through, or are going through, the adoption process.

Veterans-UK Helpline

The Veterans “Families of the Fallen” UK Helpline’s free phone telephone number is: 0808 1914 2 18. The Helpline is open from 07:30 – 18:30 on all working days, and until 17:00 on Fridays. When the Veterans-UK Helpline is closed, callers can opt to be routed to the Combat Stress or the Samaritans 24 hours help lines.