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CarillionAmey

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The Defence Infrastructure Organisation (DIO) has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for Service Family Accommodation (SFA) and Substitute Service Family Accommodation (SSFA). To help navigate the process and qualifying criteria, DIO has issued a fact...

CarillionAmey are the contractor who work on behalf of the Defence Infrastructure Organisation (DIO). They are responsible for housing allocations, maintenance, repairs, move appointments and the provision of SFA furniture as and when required. You can contact the CarillionAmey Helpdesk by calling – 0800 707 6000 and...

For families who need adaptations for the first time or whose medical requirements change when they are living in Service Family Accommodation, please click here and for information on how to apply for additional needs adaptations, please click here.    ...

CarillionAmey (CA) have put together an action plan for dealing with damp and mould in Service Family Accommodation. They have suggested the following, which you may find useful: Customer should contact the CarillionAmey (CA) Helpdesk to advise that they have problems with damp and/or mould. The CA...

You’ve signed the Occupancy form, taken possession of the keys and feel ready to begin getting on with family life in your Service Family Accommodation. But what happens if you find things that weren’t identified at move in and you’re worried you might be charged when...