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Wellbeing

News: 18th January, 2022

 

The NFF are delighted to support a new Royal Navy initiative which will see the Headspace App made available, for free, to all serving personnel and their families. Last year we successfully delivered a year-long pilot Headspace project with support from the Royal Navy wellbeing team. Your fantastic feedback and support for the project has provided the evidence to show that this platform is a key resource which can help support mental health and wellbeing within our community.

What to do next?
  • Serving RN, RM, RFA personnel & RN Civil Servants: Visit this page to sign up. Please reference RNTM 07-001/22.

 

  • Non-serving family members: Your Service person has to create their account first. Once they have done that, they will then be able to invite you to open an account too. Please refer to the FAQ section below for further clarification. If you know that your Service person is due to deploy on an exercise or operations, and therefore may have limited access to the internet, please make sure that they have created their account and sent you that invite BEFORE they go, so that you can access the App while they are away.  If you have further questions or technical issues please reach out to TeamSupport@headspace.com

 

  • If you already have a Headspace account, either as part of the NFF/RN FPS pilot or because you had accessed the platform independently, please refer to the FAQs below for further explanation.

 

*Please note that this is a new contract with Headspace, so there are particular steps that you will need to take to ensure that you get access to the full range of support that they offer.*

FAQ/ troubleshoot

Please refer to the FAQ below. If you have further questions or technical issues please reach out to TeamSupport@headspace.com

How do I sign up?

Q: How do I sign up for Headspace for the Royal Navy?

 

A: Signing up for Headspace is a 3-step process: Sign up/Log In, Verify and Finish. If you’re new to Headspace, you can sign up for an account by following the below instructions. You can also link an existing account by following the instructions below.

1. Visit the enrollment page. You will be asked if you have an existing Headspace account. Choose “No, create a new account”
2. Fill in the requested information, using your civilian email address for the registration, and click “Sign up”
3. Verify your account by entering your ‘@mod.gov.uk’ email address
4. New members will receive two emails: one to confirm your new Headspace account, and one to verify your organisation email address
5. Download the Headspace app in the iOS App Store or Google Play Store
6. Open the app and log in using your Headspace login details
7. Get some Headspace

How do family members sign up to this project?

Q: My loved one is currently serving in the RN/RM/RFA. Where can I sign up?

 

A: Your serving loved one must create a Headspace account first. They will then be able to create a family license under Headspace for the Royal Navy scheme. Once they have registered for a Headspace account they will be sent a message on Headspace to register a family member. This offer is limited to 3000 licenses and will be on a first come first served basis.

I have an existing Headspace account. What do I do?

Q: Can I link my existing Headspace account to a Headspace for the Royal Navy membership?

 

A: Yes, If you’re already a Headspace user, you can link your existing account. Follow the below instructions:

1. Visit this page.
2. You will be asked if you have an existing Headspace account. Choose “Yes, I have an existing account.”
3. Enter your existing Headspace login information
4. Verify your account by entering your ‘@mod.gov.uk’ email address.

Please Note: If you purchased an individual membership, your Headspace Plus auto-renew was turned off automatically. If you have a student plan, family plan, or signed up through Apple iTunes, Google Play, or Spotify you will need to turn off auto-renew to cancel your billing and avoid being charged. Please see the next questions for instructions.

What if I leave the Royal Navy?

Q: What if I leave the Service?

 

A: If you leave the RN then your Headspace enrollment will continue until the end of the current contract.

I'm still being charged despite having switched to the Headspace for Royal Navy. Please help?

Q: I signed up for the Headspace for the Royal Navy but I’m still being charged. What’s happening?

 

A: If you’re currently a Headspace Plus member with an individual plan and you signed up through Apple iTunes, Google Play, or Spotify you will need to turn off auto-renew to cancel your billing and avoid being charged. See instructions below. If you need additional help, please contact teamsupport@headspace.com.

I'm part of a family plan, will this affect my enrollment in Headspace for the Royal Navy?

Q: I am part of a Headspace family plan, how does this affect my enrollment in Headspace for the Royal Navy?

 

A: If you are currently enrolled in a Headspace family plan, you will need to leave the family plan or you will continue to take up a spot in the plan. Your family plan owner has to remove you from the plan. Only the family plan owner will be able to delete someone from the family plan. Upon doing this, the family member who has been deleted will receive an email confirming these details. This opens the spot for a new family member to be added.

To remove a member from your family plan, please follow these steps:
1. Visit https://www.headspace.com/family/manage
2. Click the “X” button to the right of your family member’s email address

I'm the owner of a family plan, how will my enrollment in Headspace for work affect my other members?

Q: I am currently the owner of a family plan, how will my enrollment in Headspace for work affect my other members?

 

A: If you are the owner of a family plan and enroll in Headspace for Work, you will continue to be billed for the annual family plan subscription unless you turn off auto-renew. If you close your family plan account or turn-off auto renew all members in your family plan will lose access to their Headspace Plus membership through the family plan Account once your subscription expires. If you are enrolled in Headspace for Work and close your family plan Account, you will continue to have access to Headspace Plus through Headspace for Work and don’t need to take any further action.

If you wish to cancel your Family Plan, turn off auto renew by:
● Visit https://www.headspace.com/subscription/manage
● Log into your account
● Select “TURN OFF AUTO RENEWAL”.
● If the button is not there, please send an email teamsupport@headspace.com for help.

If you do not turn off auto-renew and keep your family plan, you will continue to have access to Headspace Plus should you leave the Royal Navy.

How to cancel Headspace Plus Subscription (paid versions - Apple iTunes, Google Play, Spotify Bundle)?

Q: How do I cancel my current Headspace Plus Subscription if I paid with Apple iTunes, Google Play, or the Spotify Bundle?

 

A: Cancellation steps can differ, depending on where you subscribed (directly through Headspace, Apple App Store or Google Play Store). Please review below to see the steps that apply to you:

If you purchased your subscription from our website:
1. Log in to your account from a desktop or mobile browser (not the mobile app) at www.headspace.com.
2. Visit https://www.headspace.com/subscription/manage and click/tap “TURN OFF AUTO RENEWAL”.
3. If the button is not there, please send an email to help@headspace.com.

 

If you purchased your subscription via Apple App Store:
1. Open the Settings app
2. Scroll down to “iTunes and App Store”
3. Tap Your AppleID Email
4. Select “View AppleID” (You may be asked to log in)
5. Tap “Subscriptions”
6. Select the Headspace subscription
7. Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle

 

If you purchased your subscription via Google Play Store:
1. Open the Google Play Store
2. Tap Menu (3 small horizontal lines) next to “Google Play”
3. Tap Account and then Subscriptions
4. Find the subscription you want to cancel
5. Tap Cancel

 

If you purchased your subscription via Spotify:

1. Visit https://www.spotify.com/account/subscription and log in to view your Spotify subscription information

2. Manage your payments or cancel by visiting the “Subscription” section of your account

If you need more help with this, please visit Spotify’s Help Page or contact them directly at https://support.spotify.com/contact-spotify-support/

I’m having issues with the app. What should I do?

Q: I’m having issues with the app. What should I do?

 

A: If the app is running slowly or freezing, please try to reinstall the app on your device. A strong WiFi connection is important to ensure downloads are fast and seamless. If you are still experiencing issues, please email  help@headspace.com with the make, model, and operating system of your device.

I'm not connected to the internet, will I be able to access the app?

Q: Can I use Headspace if I am not connected to the internet?

 

A: You can play any of your Headspace meditation sessions offline by using our mobile app for iOS or Android devices. While online, simply select and pre-download your sessions for offline use.

Can I use the subscriptions with kids?

Q: Can I use the subscriptions with kids?

 

A: Anyone over 13 can use subscriptions on their own. For under 13 year olds, the Kids Packs are included in your subscription and you can use these with kids without interruption in your own progress. Headspace strongly advises that no children under 13 use the app without the supervision of a parent / guardian / teacher.

What devices can I use to access Headspace?

Q: What devices can I use to access Headspace?

 

A: Apple iOS or Android devices: This can be downloaded from the Apple iTunes App or Google Play Store respectively. For the optimum experience, we recommend using an iOS device with iOS 9.0 or later. Android devices will require operating system 4.0 or later.

For tablets, the Headspace app can be used on any iPad with iOS 9 or later, and any Android tablet with Android 4.0 or later (including Kindle Fire tablets). Headspace also integrates with the Apple Health App and Apple Watch.

Web Browser: Headspace is optimized to run on the latest versions of the following browsers: Chrome, Firefox, and Opera

Please Note: While you can using Headspace.com on your tablet’s browser, for the best experience, please download the Headspace app through the iOS App Store or the Google Play Store.

Further support

Q: I need help. Who can I contact please?

 

A: The Headspace Support Team is available 7 days a week:

1. Email: teamsupport@headspace.com
2. Live Chat: If you see the orange “Chat” bubble on the bottom right-hand corner of the page, click/tap on it

As there are no Service provisions for dental care by Defence Primary Healthcare (DPHC) (Dental) in ISODET locations, personnel are authorised to seek dental treatment from local civilian dental practitioners. Dental treatment is accessed via One HMG Healthline (HEALIX) and provided by local Host Nation dental practitioners. Prior to attending any dental appointments, contact should be made with One HMG Healthline who will provide further clarification on their processes to follow and they will also provide the relevant forms and paperwork to take to your appointment.

 

Prior authorisation for all ‘non-routine’ dental treatment must be obtained from One HMG Healthline healthline@healix.com before the treatment can be carried out. Further details can be found in 2020DIN01-091. Patients are strongly recommended to acquaint themselves with this document prior to booking any dental appointments. All treatment requires authorisation from One HMG Healthline for funding before undertaking the treatment.

 

If One HMG Healthline is not available in your current location, prior approval is obtained from DPHC (Overseas) using 2021DIN01-113. Patients are strongly recommended to acquaint themselves with this document prior to booking any dental appointments. Guidance and prior approval can be sought from UKStratCom-DMS-DPHC-HQODen-Supp@mod.gov.uk.

 

Dental Fitness prior to Overseas Assignment. All Service, Entitled Personnel, and Civil Servants are to ensure they are dentally fit before taking an assignment abroad. With enough notice, DPHC(Dental) staff will prioritise treatment to SP who are assigned to isolated locations. All entitled personnel are to ensure they have a dental examination and all associated routine treatment completed prior to commencement of the overseas assignment. All family members are required to complete dental clearance through the One HMG Healthcare Hub up to 6 months prior to their posting. Dependants departing without dental clearance may not be entitled to full dental care while overseas.

 

You will also find location-specific dental care leaflets on ISODET dental page and NSE tabs on EJSU.Net.  For more patient-focused information you can also visit the ISODET Dental Care -Rest of World page on My Healthcare Hub on Defence Gateway.

Posted on: 25th October 2021

 

 

 

NHS England is seeking to improve the health and wellbeing support provided to military families, and your views are helping to shape that plan. The NHS in England provides healthcare services for families of serving personnel – regulars and reservists – who have registered with an NHS GP practice. But not everyone in the NHS understands the specific health needs of Armed Forces families, and what they are entitled to under the Armed Forces Covenant. That can mean, in some cases, that such families have problems getting the right care and support, which can lead to further challenges and difficulties.

 

Armed Forces community support networks have been set up in some parts of the country, focussing on improving their experience of health services, and feedback from families with experience of such networks has been positive. But in many areas such links are more informal and not as well-developed, so one strand of the engagement exercise was to explore whether setting up more networks might help.

 

The engagement took place for two months from the end of September 2020, supported by a questionnaire and a series of online focus groups and one-to-one interviews. More than 160 organisations were contacted directly to encourage responses, and with the supporting media also playing its part, a total of 1,391 responses were received by the NHS. Armed Forces families contributed 424 responses, and more than 80 per cent of the respondents were aged between 26 and 65. Just under 20 per cent of the respondents were from, or had links to, the Royal Navy or Royal Marines.

 

Now the results have been analysed, the NHS is embarking on a programme of actions under the heading ‘you said, we will do…’

 

One general theme that emerged was that Armed Forces families believed they would benefit from more information and dedicated support to help them find and access NHS services, and that a person acting as a single point of contact outside the chain of command, rather than an array of documents and leaflets, would be more helpful. And one line of thought is that community support networks could fulfil the function of a single point of contact, as well as helping NHS organisations understand the military culture and lifestyle, as well as the implications of the Armed Forces Covenant.

 

Furthermore, reducing waiting times as a result of moving bases and more joined-up communication between NHS organisations and between the NHS and Defence Medical Services (DMS) would ensure that Armed Forces families do not repeatedly have to start the referral process every time they move.

 

Respondents also indicated that better understanding from NHS staff, particularly from GPs, would make accessing services easier.

 

These findings have been shared with decision makers to help shape what support could be put in place for Armed Forces families in the future – and although this engagement has been completed, the NHS will continue to seek the views and experiences of Armed Forces families to ensure that any future support put in place meets their needs. The findings will be considered by the NHS England and NHS Improvement Armed Forces Oversight Group (AFOG), who will look at what actions are needed to progress improvements in this area.

 

Agreed actions will be progressed in collaboration with the NHS England and NHS Improvement Armed Forces Patient and Public Voice Group, Armed Forces families/Armed Forces community, the Naval Families Federation and our two sister groups in the Army and RAF, the wider NHS, Department of Health and Social Care and Ministry of Defence.

NHS report: 'You said, we will do'
Click here to access the 'You said we will do' report.
Front cover of the NHS report
Click here to access the research findings.
Posted on: 13th September, 2021

 

*CLOSED* Please click here to see the findings. 

 

The NHS has launched a questionnaire and series of virtual events to explore how it can improve health and wellbeing support for the Armed Forces community in England. 

 

NHS Armed Forces Families Engagement poster for serving personnelWhilst most Armed Forces families enjoy healthy lives, the unique circumstances of military life can cause pressures for some and affect an individual’s health and wellbeing. This is in addition to moving home every few years, which can make accessing the NHS difficult. The NHS want to help change this, so Armed Forces families are able to access NHS services easily in all parts of England. The NHS also want to ensure that they can get care and support from clinicians and people who understand their health and wellbeing needs.

 

Anyone can share their views, however, the NHS is particularly keen to hear from serving, reserve and veteran families, people who are serving in or who have served in the British Armed Forces (Regular and Reserves) and organisations working with or supporting the community. (Please see note at the bottom of this article)

 

Questionnaire –

 

Virtual events –

NHS Armed Forces Families Engagement posterIn addition to the online questionnaire, the NHS are also keen to engage directly with Service families. Unfortunately, they are not able to go out and meet with people face to face at the moment, so we have arranged a series on online events for serving RN/RM families instead, which we will be jointly hosting with the NHS team.  These will be small discussion groups* as we want everyone to have an opportunity to have their say and we have arranged events at different times to suit your needs.

 

If you can help us with this important piece of work, which will have an impact on the provision of Service families’ health and wellbeing in the future, please click on one of the links below to register.

 

 

*Please note that you can also remain anonymous during these online events, if you would prefer to. 

 

Note –

The Armed Forces Families Engagement Programme is a new NHS England initiative. However, the team are keen to hear from any Armed Forces family member who may want to contribute, wherever they live at the moment, as we are sure that many will still have had experiences of using NHS England services at some stage. We understand that NHS England intend to share the final report and outcomes of this programme with the NHS in the devolved administration areas too, so that they are aware of any local issues or feedback that our Service families may raise over the coming weeks.

 

Posted on: 30th September, 2020
Updated on: 13th September, 2021

 

A new helpline providing support for Service personnel experiencing or witnessing bullying, harassment or discrimination has been set up by the Ministry of Defence to clamp down on instances of unacceptable behaviour in the Armed Forces.

 

The helpline, which will go live in September, will be staffed 24/7 by trained bullying, harassment and discrimination advisers and qualified counsellors, who will provide emotional support, information and guidance to callers.

 

Individuals will be able to report incidents anonymously to independent advisers and seek help on how to take issues forward, including through local support networks or the service complaints system, where necessary.

 

Establishing the bullying and harassment helpline was one of the key recommendations of Air Chief Marshal Wigston’s review into behaviour across defence that was published last year. The report found that while the majority of personnel behave appropriately, there is still an unacceptable level of inappropriate behaviour in the military. Thirty-six recommendations were made as part of the report, all of which have been accepted by the Ministry of Defence.

 

To evaluate the success of current measures and ensure progress continues to be made at speed, an independent review of Ministry of Defence’s (MOD) anti-bullying work will be led by Danuta Gray, a Non-Executive Board Member and Chair of the People Committee at the MOD. In this role she has overseen processes for managing the careers of senior military officers and senior civil servants, with a specific focus on behaviour and incentives across Defence. The review will commence on the first anniversary of the Wigston review (Wednesday 15 July 2020) and will run for approximately 3 months.

 

Read the government’s press release here

 

Uploaded on: 2nd September, 2020

 

On the 1st September ‘Strengthening Families – By Your Side’, a new offer of support for all Royal Navy families, will officially launch.

 

Strengthening Families – By Your Side has been developed by the Royal Navy and Royal Marines Charity (RNRMC) and Naval Families Federation (NFF), in partnership with the Royal Navy, Kings Active Foundation, Home-Start UK and Relate. This project is supported by funding over the next three years from the Armed Forces Covenant. In addition to this, the RNRMC have also brought together funded projects from the Naval Children’s Charity, Aggie Weston’s and KIDS to provide a comprehensive support package to service families whenever and wherever they need it.

 

This groundbreaking partnership will work collaboratively to address some of the key issues underlined in the RNRMC’s ‘Understanding of Need’ report, primarily looking at the gap between the support available for dispersed families nationwide compared to support available for those living in or near base ports.

 

 

Professor Janet Walker, who has been instrumental in the project’s development, said:

“Increasingly, as Royal Navy families choose to live away from their home base, many are experiencing loneliness and social isolation, the absence of a military peer group who understand and share the same pressures, relationship difficulties caused by time spent apart during deployments and weekending, and the unpredictability of home-comings and family time.”

“‘Strengthening Families – By Your Side’ can break down the barriers to seeking support and will assist members of Navy families, wherever you live and whoever you are, to access confidential and personalised practical and emotional help.”

 

The importance of support for dispersed families was echoed by Anna Wright, CEO of NFF:

“From my perspective the most exciting aspect of this project is that it supports our dispersed community.  With 39% living away from bases, having located in every county in the UK, it is essential that RNRM families can access appropriate support on the ground. And being able to self-refer to this support as a naval family is vital. We are delighted to be working with a group of charities that are collaborative, flexible and committed to supporting the naval lifestyle.

 

Mandy Lindley, Director of Relationships and Funding at the RNRMC added:

“By working together, we can deliver the improvement in quality of life that is needed by our service families. Strengthening Families – By Your Side is about early intervention and prevention, providing a range of services leading to improved family cohesion, conflict resolution, health and well-being, and increased levels of happiness.”

 

Further information

For more information about the full range of support available and how to access it please visit: rnrmc.org.uk/how-we-help/families-and-relationships

 

Posted on: 1st September, 2020

UPDATE

As 2020 draws to a welcome close and we keep our fingers crossed for 2021, we’ve revamped the project in order to offer you a warm, welcoming Winter Glow. Please click here for more information.

On the 75th anniversary of VE Day, the Naval Families Federation (NFF) is proud to announce the ‘Brighten Your Day’ project, funded by the Annington Trust.

 

We are grateful for our Armed Forces’ sacrifice to protect our nation and its interests. As we celebrate the end of conflict in Europe 75 years ago today, we are also proud to be in the corner of currently serving members of the Royal Navy and Royal Marines and their families.

 

Our community is resourceful and resilient. Families and partners juggle work, childcare, finances, home responsibilities and everything else during periods when serving people are working away or deployed.

 

During the coronavirus pandemic, we recognise that there is additional pressure on currently serving Royal Navy and Royal Marines personnel and their families. The NFF has received funding from the Annington Trust to provide them with resources to support their resilience, to enhance coping strategies and to brighten a family’s day during COVID-19.

 

UPDATE

This project has been replaced by ‘Winter Glow’. Please click here for more information.

Gallery

Thank you for your positive feedback and on-going demand – here are some of the pictures featuring you! Please contact us with your photos as we would love to see them!

Posted on: 8th May, 2020
Updated on: 7th December, 2020

Whether it is ‘weekending’ or deployment, we understand that Royal Navy and Royal Marines families spend a considerable amount of time away from each other.

Pile of books including 'My Daddy's going away'

 

For the past 2 years, the Naval Families Federation (NFF) has been providing serving personnel and their families with book resources to help them during periods of separation and deployment.

 

Thanks to your positive feedback and ongoing demand, the Royal Navy & Royal Marines Charity (RNRMC) has kindly agreed to fund a continuation of the project, which has been further enhanced with additional resources relevant to the current Covid-19 lockdown.

 

The project includes resources to assist with times of parental absence, relationships, parenting, anxiety, bereavement and more.

 

Guidelines for provision of books/ resources

  • Full list of books from the NFF family resource projectA maximum of one book for each child/ family member of currently serving Royal Navy/ Royal Marines personnel.
  • You will be asked to provide your (or your serving person’s) Service number for eligibility purposes.
  • While every effort will be made to process orders quickly, this project is not supported by any additional staffing resource, so please be patient with us.
  • Provision of particular titles is subject to availability.
  • Please note that during the current COVID – 19 situation there may be a slight delay.
Posted on: 4th May, 2020

 

The Naval Families Federation (NFF) is delighted to announce the launch of ‘Strengthening Families – By Your Side’, a new offer of support for all Royal Navy and Royal Marines families. This project is supported by funding from the Royal Navy and Royal Marines Charity (RNRMC), as well as funds awarded by the Armed Forces Covenant.

 

Strengthening Families – By Your Side has been developed by the RNRMC and the NFF, in partnership with the Royal Navy, Kings Active Foundation, Home-Start UK and Relate. Initial funding of project activities, provided by the RNRMC and the Armed Forces Covenant, is to be rolled out over the next three years. The offer aims to provide comprehensive support to Naval Service families whenever and wherever they need it.

 

This groundbreaking partnership will work collaboratively to address some of the key issues underlined in the RNRMC’s ‘Understanding of Need’ report, primarily looking at the gap between the support available for dispersed families nationwide compared to support available for those living in or near base ports.  The RNRMC’s ‘Understanding of Need’ report highlighted that dispersed Naval Service families, i.e. families distributed throughout the country, are less likely than those who live close to base ports to be aware of available help and support and far more likely to have difficulties accessing the support available.

 

The project also seeks to tackle problems reported by Naval Service personnel and their families to the Naval Families Federation and the Royal Navy Chaplaincy. These can include a sense of isolation, relationship and parenting issues or mental health difficulties.

 

Anna Wright, CEO of the Naval Families Federation said:

‘We are delighted to have been involved in this vital initiative, particularly in the case of our isolated families.

Royal Navy and Royal Marines families are more widely dispersed than those of our sister Services, which brings its own challenges in terms of mutual support, gleaning information and access to the range of services that are available to families near base ports and other Naval establishments.

This kind of partnership between ourselves, the RNRMC and other stakeholders points to a potentially more effective way of using scare resources to greater effect.’

 

Mandy Lindley, Director of Relationships and Funding at the RNRMC said:

‘By working together, we can deliver the improvement in quality of life that is needed by our service families. Strengthening Families – By Your Side is about early intervention and prevention, providing a range of services leading to improved family cohesion, conflict resolution, health and well-being, and increased levels of happiness.’

 

More information about Strengthening Families – By Your Side will be coming soon to our website.

 

Posted on: 6th March, 2020

 

SSAFA, the Armed Forces charity announced the release of a new survey report written by the FANDF committee. This powerful report shares the voices of this sometimes-overlooked Additional Needs and Disability community within the Armed Forces. This is the first time that this demographic has shared these insights and their experiences in an official capacity with the Ministry of Defence.

 

Under the MOD’s Defence and Inclusion (D&I) strategy, efforts are being made to shine a light into every corner of the Forces community. In order to better support these families, their opinions and personal experiences have been collated and their own on-the-ground-recommendations are being shared.

 

Key report findings:

  • Lack of a ‘normal’ family routine caused by military lifestyle leaves those families with additional needs and disabilities struggling to climb waiting lists and access specialist services required
  • Children’s education can suffer as stretched local authorities subconsciously under-resource support for children who will ‘move on’ shortly. The report finds ongoing issues with obtaining an educational diagnosis and support for children, according to 29% of respondents surveyed
  • Access to continuity of health care is a big concern, with health and educational records taking time to be transferred and those families claiming access to support having to start again from scratch every time they move
  • Autistic Spectrum Disorder is the most common additional need identified by 48% of respondents, and specialist support for military families dealing with this is necessary

 

Click here to read the report in full. 

 

Posted on: 27th January, 2020