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SFA – Compensation Scheme

SFA – Compensation Scheme

UPDATE (MAY 22) – COMPENSATION FOR MISSED APPOINTMENTS AND FAILED MOVE IN

The SFA Compensation Scheme will continue under the FDIS Accommodation contracts and will be administered and funded by the suppliers when they are at fault. Requests for compensation can be raised through this page.

In April 2017 the Defence Infrastructure Organisation (DIO) launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for Service Family Accommodation (SFA) and Substitute Service Family Accommodation (SSFA).

 

Please note that claims must be made within 14 days of the issue occurring. Once an application is received, the DIO Compensation Claim Team will then consider the claim and the claimant will be informed whether this has been accepted or rejected. If accepted, this will be in the form of High Street Vouchers – please be aware that no alternatives will be offered; if rejected, then the reasons for this will be explained. There will be no appeals process.

 

For full information/to apply for this scheme, please click here.

 

Posted on: 3rd May, 2018
Updated on: 3rd May 2022