SFA – Compensation Scheme
The Defence Infrastructure Organisation (DIO) has launched a compensation scheme in the UK to cover missed appointments and significant issues at move-in for Service Family Accommodation (SFA) and Substitute Service Family Accommodation (SSFA).
To help navigate the process and qualifying criteria, DIO has issued a fact sheet for families to use.
Please note that claims must be made within 14 days of the issue occurring and the effective date of the scheme was 1st April 2017; no claims for compensation for events prior to that date will be considered.
Compensation will be in the form of High Street Vouchers – please be aware that no alternatives will be offered.
For full information, please click here.