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News: 18th January, 2022

 

The NFF are delighted to support a new Royal Navy initiative which will see the Headspace App made available, for free, to all serving personnel and their families. Last year we successfully delivered a year-long pilot Headspace project with support from the Royal Navy wellbeing team. Your fantastic feedback and support for the project has provided the evidence to show that this platform is a key resource which can help support mental health and wellbeing within our community.

What to do next?
  • Serving RN, RM, RFA personnel & RN Civil Servants: Visit this page to sign up. Please reference RNTM 07-001/22.

 

  • Non-serving family members: Your Service person has to create their account first. Once they have done that, they will then be able to invite you to open an account too. Please refer to the FAQ section below for further clarification. If you know that your Service person is due to deploy on an exercise or operations, and therefore may have limited access to the internet, please make sure that they have created their account and sent you that invite BEFORE they go, so that you can access the App while they are away.  If you have further questions or technical issues please reach out to TeamSupport@headspace.com

 

  • If you already have a Headspace account, either as part of the NFF/RN FPS pilot or because you had accessed the platform independently, please refer to the FAQs below for further explanation.

 

*Please note that this is a new contract with Headspace, so there are particular steps that you will need to take to ensure that you get access to the full range of support that they offer.*

FAQ/ troubleshoot

Please refer to the FAQ below. If you have further questions or technical issues please reach out to TeamSupport@headspace.com

How do I sign up?

Q: How do I sign up for Headspace for the Royal Navy?

 

A: Signing up for Headspace is a 3-step process: Sign up/Log In, Verify and Finish. If you’re new to Headspace, you can sign up for an account by following the below instructions. You can also link an existing account by following the instructions below.

1. Visit the enrollment page. You will be asked if you have an existing Headspace account. Choose “No, create a new account”
2. Fill in the requested information, using your civilian email address for the registration, and click “Sign up”
3. Verify your account by entering your ‘@mod.gov.uk’ email address
4. New members will receive two emails: one to confirm your new Headspace account, and one to verify your organisation email address
5. Download the Headspace app in the iOS App Store or Google Play Store
6. Open the app and log in using your Headspace login details
7. Get some Headspace

How do family members sign up to this project?

Q: My loved one is currently serving in the RN/RM/RFA. Where can I sign up?

 

A: Your serving loved one must create a Headspace account first. They will then be able to create a family license under Headspace for the Royal Navy scheme. Once they have registered for a Headspace account they will be sent a message on Headspace to register a family member. This offer is limited to 3000 licenses and will be on a first come first served basis.

I have an existing Headspace account. What do I do?

Q: Can I link my existing Headspace account to a Headspace for the Royal Navy membership?

 

A: Yes, If you’re already a Headspace user, you can link your existing account. Follow the below instructions:

1. Visit this page.
2. You will be asked if you have an existing Headspace account. Choose “Yes, I have an existing account.”
3. Enter your existing Headspace login information
4. Verify your account by entering your ‘@mod.gov.uk’ email address.

Please Note: If you purchased an individual membership, your Headspace Plus auto-renew was turned off automatically. If you have a student plan, family plan, or signed up through Apple iTunes, Google Play, or Spotify you will need to turn off auto-renew to cancel your billing and avoid being charged. Please see the next questions for instructions.

What if I leave the Royal Navy?

Q: What if I leave the Service?

 

A: If you leave the RN then your Headspace enrollment will continue until the end of the current contract.

I'm still being charged despite having switched to the Headspace for Royal Navy. Please help?

Q: I signed up for the Headspace for the Royal Navy but I’m still being charged. What’s happening?

 

A: If you’re currently a Headspace Plus member with an individual plan and you signed up through Apple iTunes, Google Play, or Spotify you will need to turn off auto-renew to cancel your billing and avoid being charged. See instructions below. If you need additional help, please contact teamsupport@headspace.com.

I'm part of a family plan, will this affect my enrollment in Headspace for the Royal Navy?

Q: I am part of a Headspace family plan, how does this affect my enrollment in Headspace for the Royal Navy?

 

A: If you are currently enrolled in a Headspace family plan, you will need to leave the family plan or you will continue to take up a spot in the plan. Your family plan owner has to remove you from the plan. Only the family plan owner will be able to delete someone from the family plan. Upon doing this, the family member who has been deleted will receive an email confirming these details. This opens the spot for a new family member to be added.

To remove a member from your family plan, please follow these steps:
1. Visit https://www.headspace.com/family/manage
2. Click the “X” button to the right of your family member’s email address

I'm the owner of a family plan, how will my enrollment in Headspace for work affect my other members?

Q: I am currently the owner of a family plan, how will my enrollment in Headspace for work affect my other members?

 

A: If you are the owner of a family plan and enroll in Headspace for Work, you will continue to be billed for the annual family plan subscription unless you turn off auto-renew. If you close your family plan account or turn-off auto renew all members in your family plan will lose access to their Headspace Plus membership through the family plan Account once your subscription expires. If you are enrolled in Headspace for Work and close your family plan Account, you will continue to have access to Headspace Plus through Headspace for Work and don’t need to take any further action.

If you wish to cancel your Family Plan, turn off auto renew by:
● Visit https://www.headspace.com/subscription/manage
● Log into your account
● Select “TURN OFF AUTO RENEWAL”.
● If the button is not there, please send an email teamsupport@headspace.com for help.

If you do not turn off auto-renew and keep your family plan, you will continue to have access to Headspace Plus should you leave the Royal Navy.

How to cancel Headspace Plus Subscription (paid versions - Apple iTunes, Google Play, Spotify Bundle)?

Q: How do I cancel my current Headspace Plus Subscription if I paid with Apple iTunes, Google Play, or the Spotify Bundle?

 

A: Cancellation steps can differ, depending on where you subscribed (directly through Headspace, Apple App Store or Google Play Store). Please review below to see the steps that apply to you:

If you purchased your subscription from our website:
1. Log in to your account from a desktop or mobile browser (not the mobile app) at www.headspace.com.
2. Visit https://www.headspace.com/subscription/manage and click/tap “TURN OFF AUTO RENEWAL”.
3. If the button is not there, please send an email to help@headspace.com.

 

If you purchased your subscription via Apple App Store:
1. Open the Settings app
2. Scroll down to “iTunes and App Store”
3. Tap Your AppleID Email
4. Select “View AppleID” (You may be asked to log in)
5. Tap “Subscriptions”
6. Select the Headspace subscription
7. Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle

 

If you purchased your subscription via Google Play Store:
1. Open the Google Play Store
2. Tap Menu (3 small horizontal lines) next to “Google Play”
3. Tap Account and then Subscriptions
4. Find the subscription you want to cancel
5. Tap Cancel

 

If you purchased your subscription via Spotify:

1. Visit https://www.spotify.com/account/subscription and log in to view your Spotify subscription information

2. Manage your payments or cancel by visiting the “Subscription” section of your account

If you need more help with this, please visit Spotify’s Help Page or contact them directly at https://support.spotify.com/contact-spotify-support/

I’m having issues with the app. What should I do?

Q: I’m having issues with the app. What should I do?

 

A: If the app is running slowly or freezing, please try to reinstall the app on your device. A strong WiFi connection is important to ensure downloads are fast and seamless. If you are still experiencing issues, please email  help@headspace.com with the make, model, and operating system of your device.

I'm not connected to the internet, will I be able to access the app?

Q: Can I use Headspace if I am not connected to the internet?

 

A: You can play any of your Headspace meditation sessions offline by using our mobile app for iOS or Android devices. While online, simply select and pre-download your sessions for offline use.

Can I use the subscriptions with kids?

Q: Can I use the subscriptions with kids?

 

A: Anyone over 13 can use subscriptions on their own. For under 13 year olds, the Kids Packs are included in your subscription and you can use these with kids without interruption in your own progress. Headspace strongly advises that no children under 13 use the app without the supervision of a parent / guardian / teacher.

What devices can I use to access Headspace?

Q: What devices can I use to access Headspace?

 

A: Apple iOS or Android devices: This can be downloaded from the Apple iTunes App or Google Play Store respectively. For the optimum experience, we recommend using an iOS device with iOS 9.0 or later. Android devices will require operating system 4.0 or later.

For tablets, the Headspace app can be used on any iPad with iOS 9 or later, and any Android tablet with Android 4.0 or later (including Kindle Fire tablets). Headspace also integrates with the Apple Health App and Apple Watch.

Web Browser: Headspace is optimized to run on the latest versions of the following browsers: Chrome, Firefox, and Opera

Please Note: While you can using Headspace.com on your tablet’s browser, for the best experience, please download the Headspace app through the iOS App Store or the Google Play Store.

Further support

Q: I need help. Who can I contact please?

 

A: The Headspace Support Team is available 7 days a week:

1. Email: teamsupport@headspace.com
2. Live Chat: If you see the orange “Chat” bubble on the bottom right-hand corner of the page, click/tap on it

UPDATE

As 2020 draws to a welcome close and we keep our fingers crossed for 2021, we’ve revamped the project in order to offer you a warm, welcoming Winter Glow. Please click here for more information.

On the 75th anniversary of VE Day, the Naval Families Federation (NFF) is proud to announce the ‘Brighten Your Day’ project, funded by the Annington Trust.

 

We are grateful for our Armed Forces’ sacrifice to protect our nation and its interests. As we celebrate the end of conflict in Europe 75 years ago today, we are also proud to be in the corner of currently serving members of the Royal Navy and Royal Marines and their families.

 

Our community is resourceful and resilient. Families and partners juggle work, childcare, finances, home responsibilities and everything else during periods when serving people are working away or deployed.

 

During the coronavirus pandemic, we recognise that there is additional pressure on currently serving Royal Navy and Royal Marines personnel and their families. The NFF has received funding from the Annington Trust to provide them with resources to support their resilience, to enhance coping strategies and to brighten a family’s day during COVID-19.

 

UPDATE

This project has been replaced by ‘Winter Glow’. Please click here for more information.

Gallery

Thank you for your positive feedback and on-going demand – here are some of the pictures featuring you! Please contact us with your photos as we would love to see them!

Posted on: 8th May, 2020
Updated on: 7th December, 2020

 

We want to say a huge ‘thank you’ to all the people who are working as part of the national response to Covid-19.

 

Many key workers in the NHS, the Armed Forces (Regular and Reserve) and other vital services are working away from home at the moment as a result of the Covid-19 pandemic. If you are living away from your family, here are some tried and tested tips from the experience of Royal Navy and Royal Marines families which may help you to navigate this time of separation.

 

You can download our resource free here.

 

 

Posted on: 30th April, 2020

 

 

As new measures and guidelines develop around COVID-19, we have put together a list of fun activities and useful resources specifically designed for the serving Royal Navy and Royal Marines families community.

 

Please also visit this page for updates from the NFF, Chain of Command and other stakeholders.

 


Activities

 

  • ‘Brighten Your Day’ project

 

    • During the coronavirus pandemic, we recognise that there is additional pressure on our Royal Navy and Royal Marines families. The NFF has received funding from the Annington Trust to provide our families with resources to brighten their day.

 

  • NFF & Headspace

NFF, Headspace and RN FPS are delighted to offer RN/RM families free access to the Headspace app

 

    • The NFF, supported by Royal Navy Family and People Support, is delighted to launch our Headspace for Families project on National Stress Awareness Day (4th November 2020). The project is open to non-serving family members (RN/RM/RFA – regular and reserves). Headspace is a platform for mindful living which you can take with you wherever you go – watch this video to find out more. You can find out more, and sign up for 12 months free access to Headspace here.

 

  • Time, On My Watch

Time, on my watch promotional poster with quote and logos.

 

    • The new NFF project is funded by the Armed Forces Covenant Fund Trust. It’s an opportunity for you to show that your time is valuable and that you matter too. You can say what you like, in whatever medium you like. Send a photograph of the completed piece to us and Artist Tim Mann will use your images to create a final piece of artwork, which will be anonymous.

 

  • Downloadable content

 

    • Visit Little Troopers’ website to download their free activity sheets for your young person.

 

  • Reading books

 

    • For the past 2 years, the NFF has been providing serving Royal Navy and Royal Marines personnel and their families with book resources to help them during periods of separation and deployment. Thanks to your positive feedback and ongoing demand, Royal Navy and Royal Marines Charity has kindly agreed to fund a continuation of the project, which has been further enhanced with additional resources relevant to the current Covid-19 lockdown. The project includes resources to assist with times of parental absence, relationships, parenting, anxiety, bereavement and more. Click here for more information.

 

    • The name Clare Shaw may perhaps ring a bell? The ”My Daddy’s/ Mommy’s Gone Away to Work” author from our book list has written an online book about COVID – 19 for children and it is available to download for free here.

 

    • A free book explaining the virus to children has been created by the Gruffalo illustrator Axel Scheffler. Click here to download a free copy or to watch it with your children by video.

 

    • Click here to access Staying Home, a book by Sally Nicholls and Viviane Schwarz. This storybook help explain the current situation to children.

 

    • Reading Force is a shared reading initiative for Service families. The charity provides free books and scrapbooks to Service children of all ages, in order to support and encourage Armed Forces families with shared reading both at home or when separated.

 

  • Staying active

 

    • Visit our guide here to access top tips to staying active and healthy.

 


Useful resources

 

  • Arriving Home Safely

 

    • Thank you to our NHS and key-workers. We have produced the above infographic to help you arrive home safely.

 

  • Bereavement support

 

    • Please click here for a leaflet produced by the government that shares important information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps, answers some of your questions, and guides you to the extra help and support that is available.

 

    • During the global coronavirus pandemic we are facing a tragic loss of life, often under very difficult circumstances. Cruse have put together these resources to share how bereavement and grief may be affected by this pandemic.

 

    • Winston’s Wish provide support for bereaved children, young people and their families with a military connection.

 

    • Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.
    • Relate have extended their counselling offer to Naval Service families to include bereavement and loss.

 

  • Child Safety

 

    • With children at home, you may worry about their safety. The Child Accident Prevention Trust have produced a guide to preventing accidents at home.

 

    • The RoSPA have produced this list of ideas to keep under-5s safe.

 

  • Domestic abuse

 

    • Measures announced over recent weeks to tackle COVID-19 are essential to beat the virus and to protect our NHS. Staying at home is particularly challenging for people who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses you are under. Find out more about how you can access help here. If you need urgent support, dial 999.

 

    • During the coronavirus crisis, Hestia’s UK SAYS NO MORE campaign has been working to ensure victims of domestic abuse across the UK can access vital support in a safe space. All Boots UK stores will facilitate their consultation rooms as Safe Spaces, enabling people facing domestic abuse to access specialist domestic abuse support services.

 

    • Please click here to access a safety planning guide for domestic abuse survivors.

 

    •  Click here to access a safety planning guide for children in isolation.

 

  • Homeschooling/ adult-learners

 

    • The Learning and Development Organisation have produced this PDF containing hyperlinks to resources for parents now home schooling, and adult learners.
    • BFBS TV will broadcast eight hours of BBC Bitesize educational programmes to help Armed Forces families overseas with home schooling by giving them access to the new ‘lockdown service’ available on the BBC in the UK. Click here for more information on the schedule.

 

  • Mental health support 

 

    • How is it going? Challenging times like so can affect our mental health. Help is available.
    • Combat Stress have released a series of videos and resources with helpful advice, information and strategies to help get you through.

 

  • Relationship support

 

    • Relationships may face extra pressure during this difficult time. Relate offers Royal Navy and Royal Marines personnel and their families free access to their counselling service.
    • ‘Building Stronger Families’ portal is a self-directed online learning programme supporting naval couple and family relationships, which may also be able to assist.

 

  • Service charities

 

    • Here is a list of other Service charities you may wish to take note of.

 

  • Strengthening Families

 

    • While this is not a covid-19 relief project, ‘Strengthening Families – By Your Side’,  is a new offer of support for all Royal Navy and Royal Marines families. Find out more about how the programme partners can support you and your family here.

 

  • Working Away from Home

 

    • Are you living away from your family? Here are some tried and tested tips from the experience of Royal Navy and Royal Marines families which may help you to navigate this time of separation.

 


Posted on: 26th March, 2020
Updated on: 5th November, 2020

The following sections contain information and communications from the NFF and Armed Forces partners to cover a range of topics concerning serving Royal Navy and Royal Marines families during this difficult time. The page is updated regularly.
**Please kindly reload this page twice to ensure the post is displaying the latest information. Thank you.

 


 

 

Message from the NFF

Our phone line and emails continue to operate as usual. Please watch a video below for a message from our CEO. We hope you and your loved ones are staying healthy and safe.

 

 

Resources:
    • We have put together a page with activities and free online services to help you and your family through this challenging time. 

 

    • If you are currently separated from your family due to the coronavirus, our ‘Working Away from Home’ booklet includes tried and tested tips from RN & RM families and suggested activities to help you to navigate this time of separation.
    • The NFF, supported by Royal Navy Family and People Support, delivered their Headspace for Families pilot project to support serving personnel and their families during the pandemic. The pilot has now closed and we are currently working with the RN to review the outcomes and look at how we might take this forward. More information to follow in due course.

 


Messages from the government/ Chain of Command
Ministry of Defence

 

  • Please click here to read a letter from the Chief of Defence People for Service Families (November 2020).
  • Click here to read a MOD Letter to Service Partners on employment (June 2020).
  • Click here for updates from the the MOD Remuneration Allowances Team on allowance and expenses (JSP 752).
  • Did you receive your vaccinations via your ship/unit? Click here to find out how to get your vaccination certificate. Note: Your NHS number can be obtained via the My Navy app.
Chain of Command

 

  • Click here to watch a video recorded by the First Sea Lord on the Royal Navy’s response to for all sailors, marines and RFA personnel (April 2020).
  • The Second Sea Lord and Fleet Commander have personally addressed Naval Service Families and you can read the message in full here (March 2020).
  • Families are encouraged to sign up to the Royal Navy Forum to receive the latest updates from the Chain of Command.
  • The Royal Navy Family & People Support (RN FPS) have extended their open hours to support Service families in this challenging time. Please click here for their contact details.
  • All Royal Navy personnel are requested to log in and register their status on the My Navy App.
Other information
Accommodation

      

 

  • DIO and Amey understand that families may have concerns about the impact of the Coronavirus (COVID 19) on the management and maintenance of their SFA and the impact on any upcoming moves.  They have therefore put together a business continuity plan with the aim of minimising the spread of the virus and keeping both families and their staff as safe as possible:

 

    • Please click here to visit gov.uk to receive the latest updates on Service Family Accommodation (SFA). This page includes Covid-19 guidance for the MOD Housing Community.
    • Please click here to visit Amey’s COVID-19 guidance for SFA, including information on maintenance, moves, and more.
    • Future Accommodation Model: Please click here to read a service update.

 

Education
  • For the latest updates from the Defence Children Services, please visit their Facebook page, here. The Children’s Education Advisory Service (CEAS) team are predominately working from home. If Service families need to contact them regarding any issues to do with their child’s education for example CEA, School admissions, advice regarding their child’s Special Educational Needs and Disability/ Additional Needs, overseas education, or retaining Service Family Accommodation for educational reasons, then they should email: RC-DCS-HQ-CEAS@mod.gov.uk.  Please do not ring or post documents as there is no-one in the office to respond, but the general email is checked several times a day. 

 

 

  • Where parents have particular concerns over any impact on their child(ren)’s education, particularly where a child is approaching key examinations, they should contact their child(ren)’s school(s), and may also seek specific advice from the MOD Children’s Education Advisory Service at RC-DCS-HQ-CEAS@mod.gov.uk  Parents with children in UK Independent Boarding Schools may also access Independent Schools Council advice here.

 

 

  • For information from the MOD on School Children’s Visits (SCVs) in response to Coronavirus (COVID-19), see the amalgamated (July 2021) letter here.

 

  • For England only, the Department for Education has published a collection of guidance for schools. Guidance for schools: coronavirus (COVID-19).  It also has a coronavirus helpline answer questions about COVID-19 relating to education and children’s social care.
    • Phone: 0800 046 8687
    • Opening hours: 8am to 6pm (Monday to Friday); 10am to 6pm (Saturday and Sunday)
Employment
  • Service leavers:
    • Career Transition Partnership (CTP) has produced some FAQ to address questions you may have.

 

  • Non-serving family members:
    • Please click here to read the government’s guidance to employers and businesses.
    • The Ministry of Defence has produced a letter to Service partners on employment during this challenging time. The annex included with this letter provides details of the employment support that is available to partners and spouses.
    • The NHS and some of the nation’s major supermarket chains are signed up to Forces Families Jobs, a tri-Service employment and training platform for Armed Forces families. If you would like to get involved and help the communities or to attend a free/ discounted online training course, please head over to the portal to sign up for free.
    • If you live in another area of England or Wales and are interested in working for the NHS to support them during this difficult time, please visit the NHS Jobs website here. NHS Jobs in Scotland can be found here.
Finance
  • Click here to find information about employment and benefits support from the DWP. 

 

  • Click here to visit Business Wales to find out more about support to business owners and those who are self-employed.
Allowances

For information concerning allowance and expense arrangements in response to COVID-19, click here.

Overseas assignments
  • The latest guidance on self-isolation when travelling to England, and links to information on rules for the devolved nations, can be found here.

 

  • The latest guidance on testing when travelling to England, and links to information on rules for the devolved nations, can be found here.

 

  • For Allowance and Expense Arrangements in Response to COVID-19, click here.

 

  • Please click here to view the government’s guidance for those affected by changes to UK immigration and borders due to coronavirus.

 

  • BFPO: Please click here for a service update.
Visas
  • Please click here for advice for UK visa applicants and temporary UK residents.
Well-being
  • Please click here for general information and guidance about Covid-19.

 

  • Please click here for general information from the NHS.

 

  • Bereavement support: During the global coronavirus pandemic we are facing a tragic loss of life, often under very difficult circumstances. Please visit the government’s website that shares important information to help bereaved families, friends or next of kin make important decisions during this national emergency and explains the next steps; Cruse have put together these resources to share how bereavement and grief may be affected by this pandemic; Winston’s Wish provide support for bereaved children, young people and their families with a military connection; Child Bereavement UK supports families and educates professionals when a baby or child of any age dies or is dying, or when a child is facing bereavement.

 

  • Domestic abuse: Any victim of domestic abuse has the right to be supported and to stay safe. Here is a list of organisations that can help.

 

  • Supporting Your Mental Health: The coronavirus (COVID-19) outbreak has affected everyone’s lives, as the government and the NHS have had to take the necessary steps to manage the outbreak, reduce transmission, deliver the vaccination programme and treat those who need medical attention. Regardless of your age, this has been a difficult time for everyone and we realise that some people may react right away, while others may show signs of difficulty later on. There is a range of support available to you, if you would like some advice and guidance, and we have put together information about the services in our Wellbeing section here. Please remember that it’s OK to ask for help.
Posted on: 17th March, 2020
Updated on: 21st December, 2021