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News: 21st February 2022

 

Today the Naval, Army and RAF Families Federations launch the ‘Duty and Care: Armed Forces Family Mobility and Health Care’ report. This report provides practical recommendations to inform and tackle disadvantage as well as improve health outcomes for families required to move frequently due to Service need.

 

This study, supported by NHS England and NHS Improvement and the MOD Families Team, was conducted by the Veterans and Families Institute for Military Social Research at Anglia Ruskin University (ARU), and sponsored by the three Families Federations. Families have shared their experiences to form the basis of this research and as the Foreword says, “Their voices are the most important ones here”.

The recommendations were co-created by key stakeholders to identify the clearest possible lines of responsibility and accountability.

 

Top line recommendations are:
  1. Gaining confidence of families – that the Service will support them, but the Service needs to be kept informed about any health factors that might affect postings
  2. Building on existing frameworks – to support postings – ensuring that information is captured effectively
  3. Encourage families to identify current and potential needs to primary care
  4. Expand the education and training of all NHS staff to understand the needs of mobile military families
  5. Provide more information to military families on the variable nature of the NHS, particularly when moving across devolved national borders
  6. Improving transfer of information – the transfer of health care records between primary care organisations
  7. Continuity of care, using remote access
  8. Creating single points of contact for Armed Forces families to seek advice
  9. Dentistry – look for ways to support Service families seeking dental care

 

Access the report

Click here to access the report.

 

Minister for Defence People and Veterans, Leo Docherty says:

“As a former soldier, I know only too well that families are the backbone of our Armed Forces. But unlike Serving personnel, they haven’t chosen this career, so it is even more important we give them the support they need. One of the greatest challenges faced by military families is access to quality health care.

“That’s why I very much welcome the practical recommendations set out in Anglia Ruskin University’s excellent report published today.

“Anglia Ruskin University and the Families Federations have played their part… Now it is our turn. Our upcoming Families Strategy will work hand-in-glove with the NHS, care providers, MOD, single Services and the Families Federations to translate this advice into action.”

 

Forces in Mind Trust Professor of Veterans and Families Studies, Michael Almond says:

“Through interviews with military families and those with responsibility for providing, commissioning and advising on health care for military families we were able to deliver this report which provides practical and operational recommendations for policy and practice, directed at care providers, the NHS, MOD, and families themselves, to tackle disadvantage and improve health outcomes for those families required to move frequently as a result of Service need.”

 

The Royal Navy’s Second Sea Lord, Vice Admiral Martin Connell CBE says:

“The wellbeing of our Naval families is a vital factor in the effectiveness of our operations, so I welcome initiatives that provide our families with the support they deserve.

 

“Military life creates a number of disruptive challenges for families to contend with, not least of which is the occasional requirement to move as duty demands.

 

“This can disrupt or interrupt access to quality health care or education, so Anglia Ruskin University’s comprehensive report, sponsored by the Naval Families Federation and its partner organisations, will prove a valuable asset in improving the service and support provided to families.

 

“The fact that the report draws directly on families’ experiences gives the recommendations particular weight, and it is now down to the MOD, the three Services, NHS England, care providers and the families federations to ensure that these recommendations are converted into practical measures.

 

“We are proud of our Naval families, just as we are proud of our sailors and marines, and we must ensure that all members of the wider Naval family have unhindered access to the first-class health care provided by our wonderful NHS.”

 

Further information/advice

If you experience issues or concerns regarding your family’s health care you can contact us where our health and wellbeing subject lead can be on hand to help.

NHS England and MOD had been working together since 2017 to design and test a programme to support the small number of Armed Forces personnel who have complex and enduring physical, neurological and mental health conditions that are attributable to injury whilst in Service. On 29th March 2019, the new Armed Forces personnel in transition, Integrated Personal Commissioning for Veterans Framework (IPC4V) was launched.

 

Individuals who are eligible for this new approach are proactively identified by medical staff whilst they are on the Defence Recovery Pathway. This will occur while they are in an Armed Forces Personnel Recovery Unit.

 

This approach will ensure that eligible individuals transitioning out of the Armed Forces into civilian life will continue to receive comprehensive support. IPC4V will help deliver personalised care in line with the health commitments of the Armed Forces Covenant. This is part of the expansion of support under the NHS Long Term Plan.

 

IPC4V seeks to ensure that a range of organisations (i.e. health and social care, MOD, Service Charities) will work collaboratively with the individual and their family and/or carer to ensure the provision of personalised care, support and treatment that meets their needs, in ways that work for them.

 

The benefit of IPC4V will also include ongoing support to help ensure that each individual is an active participant in the planning and management of their own health and wellbeing, with outcomes and solutions having meaning and context within their life. A dedicated Veterans Welfare Manager will also be assigned to provide a range of support, including ‘guided conversations’ to help with identifying goals and actions in their life and family situation. It gives individuals more choice and control over how their care is planned and delivered.

 

As well as the establishment of this new framework, the MOD will also provide extra funding to a very small number of individuals injured in service, and Armed Forces Compensation Scheme recipients who require 24 hour, one to one care from a trained individual.

 

The funding, which has currently been set as £24,000 per year, for life, can be spent on health and wellbeing activities which are above those already provided by statutory services to enable a better quality of life for this small number of individuals.

Further information and reading
IPC4V poster
Guide to IPC4V, produced by NHS England
IPC4V poster
Information for healthcare providers
IPC4V informational poster
Information for patients
Injured personnel informational poster.
Short Summary of IPC4V (Homeport Summer '19, p.48)

Please visit NHS England’s site here, or contact england.armedforceshealth@nhs.net for more information.

 

Posted on: 10th April, 2019
Updated on: 18th June, 2019

We are sometimes contacted by families who need to obtain a copy of their NHS medical records.

 

England

There are two types of medical record you can ask to see:

  • medical records held by a healthcare provider that has treated you;
  • a summary care record (SCR) created by your GP.

Click here to find out more.

 

Scotland

You should contact your GP practice manager or hospital health records manager if you would like more information about how your records are stored. Click here to find out more. 

 

Wales

NHS Wales in partnership with the Informatics Service is bringing in a number of ways to view records electronically while still ensuring information is safe and secure. You can also find out more how patient details are handled. Find out more here.

 

Northern Ireland

Health and medical records will be held about you at your GP surgery, or in a hospital if you have had any appointments or treatment there. You should be able to request to see your records, though there may be a cost. Find out more here.

 

Did you know that you can also register on-line with your GP surgery, in England, which will allow you to view a lot of your GP records, book appointments and request prescriptions? More details can be found here

 

Posted on: 26th April, 2018