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Moving Tag

Did you know that Welcome Guides have been produced to help Service families as they move across the UK or return from overseas?

 

These booklets were designed to provide information you may need to help you and your family settle in to a new location. They cover aspects such as housing, education, healthcare, employment, benefits and social care and other useful information, as well as a list of supporting organisations.

 

If you are considering moving, or are due to move for an upcoming assignment order, please do read the guides, which can help to ease your mind.

Welcome to England poster.
Welcome to Wales poster.
Welcome to Scotland poster.
Northern Ireland
Currently in production. Please watch this space.

These guides can also be accessed via the Armed Forces Covenant here.

Posted on: 2nd April, 2019
Updated on: 29th March, 2021

The Scottish Government has published a welcome guide, specifically written for Naval Service families.

 

This booklet provides information you may need to help settle in. It covers aspects such as housing, education, healthcare, employment, benefits and social care, other useful information, and a list of supporting organisations.

 

If you are considering, or are due to move to Scotland for an upcoming assignment order, you can read this guide online here. The Scottish Government is planning to distribute this booklet in hard copy in the near future, though no dates have been confirmed. We will keep you updated.

 

Posted on: 5th July, 2018

For enquiries about loss of entitlement to Service Family Accommodation (SFA) resulting from retirement, redundancy, discharge or estrangement, please contact the Loss of Entitlement Team by telephoning 01904 418000 or 94510 8000. Please note their phone lines are only operational between 9.00am – 12 noon and from 1.00pm – 3.00pm.

 

They are contactable via email throughout the whole working day at DIORDAccn-LOETeam@mod.gov.uk

 

 

If you believe that you will lose entitlement to SFA in the future, or find yourself in this situation, advice is available from a variety of sources. As well as the Joint Service Housing Advice Office, other sources of information and advice are: service charities; families federations; housing advice centres; and local authorities.

 

Customer service centres

There are a number of Amey Defence Services customer service centres throughout the UK. These offices provide you with the opportunity to discuss any issues about services provided by Amey Defence Service face-to-face.

 

To find your nearest local customer service centre either contact the Amey Defence Services Helpdesk on 0800 707 6000 or view the link above.

 

Base Port Agreement

If you are occupying SFA in one of the three Base Port Areas (Portsmouth, Plymouth or Faslane) then you can retain your SFA on assignment to a new Duty Station, but in advance of your assignment date you must log onto the e1132 form (application to occupy SFA) via the Defence Intranet. You need to click the button ‘retain current SFA on posting within the Base Port Scheme’. This should be done within 14 days of receiving your Assignment Order and should be done on each assignment in order for your retention expiry date to be amended. Your occupancy data is updated and your continued entitled occupation can be confirmed for allowance purposes or for disturbance if moving at a later date.

 

What happens in the background is that the stock management system then recognises you as part of the Naval Service and therefore able to remain in your Port Area. If you don’t inform the ‘system’ that you wish to remain it thinks that there is not a match between your assignment location and SFA location which prompts Amey Defence Services to issue you with a Notice to Vacate. You need to be aware that if you occupy Substitute SFA (SSFA) in one of the Port Areas retention will be granted, but you will be expected to move to SFA if and when there is suitable availability within that Port Area.

 

If you are serving away from a Base Port area and you are then assigned away from the area then you should apply for SFA at your next place of duty. There are exceptions to this regulation, however, you must apply for a retention.

 

There has to be explicit reasons to retain that are recognised under the regulations and you will need to provide appropriate supporting documentation at the time of the application. A number of retention criteria require Chain of Command support particularly for welfare or medical reasons when, in the first instance, the Local Service Commander will consider the case in consultation with appropriate medical, welfare (NS FPS and Divisional system), educational agencies and Amey Defence Services Occupancy Service. If agreed, retentions will be granted for a period of up to 12 months (you can re-request prior to expiry if the circumstances continue to persist) and confirms continued entitled occupation for allowance and disturbance purposes.

 

If a retention request is unsuccessful it does not form any kind of bar to future use of SFA, but it may be that if you wish to stay in a particular location (other than Port Area) for a period of time beyond assignment dates, then housing options outside the SFA estate will need to be considered such as rental or purchase. There are schemes for Tenancy Deposit Loans (DIB201516) which enables personnel to receive an advance of pay for rental properties or the Forces Help to Buy Scheme for assistance to buy into the property market. More information can be found here.

 

Tri-Service SFA and SSFA accommodation regulations are contained in JSP464 Volume 1 parts 1 and 2 here or via DII. Retention is fully covered in Chapter 7, Paragraph 0725 and includes guidance for all retention criteria.

 

Posted on: 3rd May, 2018
Updated on: 25th October, 2019

Visit the Amey Defence Services website for details on moving out of UK SFA, arranging a pre move out appointment and find out details about the Walk Away Cleaning Scheme.

 

Move out

Your move out will be attended by an Amey Defence Services Accommodation Officer who will inspect your SFA to determine if it meets the agreed move out standard.

If the standard is not satisfactory and there are deficiencies or damages that are not considered to be fair wear and tear, or you have failed to clean the property properly, a charge will be raised by the Accommodation Officer and you will be invoiced accordingly.

In this instance an appropriate Joint Personnel Administration (JPA) action will be taken by the Amey Defence Services Occupancy Services team to cease accommodation charges on that property from the date of your move out.

For more information, please click here.

 

Removal services

Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS).

 

Charges for damage and deficiencies for SFA and Substitute SFA recovery from pay

When you move out of UK Service Family Accommodation (SFA) or Substitute Service Family Accommodation (SSFA), you may be liable for charges for damages or deficiencies that are not classed as fair wear and tear or because you have failed to prepare the property to the correct standard, for example cleanliness.

Defence Infrastructure Organisation (DIO) can take these directly from the pay of serving personnel. Any payments taken depend on the size of the charge and individual monthly income (using MOD guidelines to ensure that deductions do not exceed a set limit of pay).

If you consider that you are not responsible for the charges, or part of them, for example that the damage is the result of fair wear and tear, you are able to dispute the charge raised using the Disputed charges form’.

 

Full details on moving out of your SFA and recoveries from pay are available in:

JSP 464: Tri-Service accommodation regulations (TSARs)Part 1

JSP 754: Recoveries from pay (available on the Defence Intranet only)

 

Posted on: 3rd May, 2018
Updated on: 30th August, 2018

Moving schools packs for parents and schools

These from CEAS packs can be used by parents and schools to supplement the information that schools must transfer by law. You can personalise the pack by using the sheets you find most useful, or you can add others that you think will help the school to know more about your child. The activity pack is aimed at children aged 6 to 11 years old, but you may want to adapt some of the ideas for your own child.

Download a copy of the moving school pack and pupil passport.

 

Common Transfer File – transferring between and from schools in England

The Naval Families Federation has been asking for better information transfer for Service pupils moving between schools, in response to feedback from families. A form called a Pupil Information Profile had been developed to enable schools to pass on information, but in practice it is not always used. From September 2018, the Common Transfer File (CTF), which is used by schools and local authorities to send pupil data whenever a pupil moves from one school to another in England, is being updated. This will improve the information being transferred and help to identify children who may need support as a result of their Service connection. It is not an extra form for schools to complete, but a normal part of their practice, and therefore likely to be more consistently used.

It contains a ‘flag’ which is used to identify a child’s Service status.

It also asks for four data items for Service children:

  • “Does the school have any concerns about the child’s response to moving school?”
  • “Does the school have any concerns about the child’s response to parental deployment?”
  • “Does the school have any concerns about the child’s response to parental separation?” (This field should be used to record concerns that the school has about Service children being separated from their parents due to extended training periods or other forms of duty.)
  • “Details about concerns”: this is a free text box in which the school can include further details about their concerns. The school may wish to include, in this free text section, contact details to assist in the integration of the new pupils.

The CTF system will be configured so that when a CTF is received by a school with the Service Child flag set to ‘Yes’, an alert will be automatically raised asking that a) the head teacher or appropriate member of staff should be informed of the identity of the Service child joining the school; and b) where the “concerns” section (described above) has not been completed, that the appropriate member of staff be informed and advised to contact the CTF sending school for clarification.

We would be interested to hear from families about their experiences of information transfer between schools. We are very aware that there are differences between the English system, the Devolved Governments and overseas provision. Do contact us and let us know about the challenges you have experienced, and also about examples of really effective practice.

 

Pupil Information Profile

The Pupil information profile (PIP) form is a transfer document which is consistent for all pupils in any school setting (regardless of location) to support specific aspects of a pupil’s background and learning.

It contains information that supports a young person’s future learning and parents are encouraged to bring this to the attention of their child’s school about using it as a helpful tool, when the child is about to move to another school. It is intended to support continuous learning by identifying the pupil’s current and future learning needs.

It can be downloaded here.

 

 

Posted on: 4th April, 2018
Updated on: 10th February, 2020

The Children’s Education Advisory Service (CEAS) have produced a practical guide to help families understand the psychological and emotional dimensions of moving. The information is designed to help parents minimise the impact for their children and make the move as positive an experience as possible.

 

1. Tell your children that you will be moving and give them an idea of the timescale. It is much better that they hear about a move from their parents rather than from someone else.

 

2. Your children may need something visual, like a calendar (showing how many sleeps till the move) to help them understand the timescale.

 

3. Talk to your child(ren) about the new destination and help them to find out more about the new area. The internet will often be the easiest way to find things that will be of interest to them.

 

4. Find out about schools in the new area. If you have any difficulty doing this, contact CEAS, who will be able to give you advice and guidance. Email DCYP-CEAS-Enquiries@mod.uk or phone 01980 618244 or (mil) 94344 8244. Remember it is a parental responsibility to apply for a school place.

 

5. Once you know which school your children will be going to, make contact with the team there. Try to establish an e-mail pen friend for your child(ren) so that they can start to get to know someone in their class prior to the move. Ask if they perhaps have a member of staff who specifically looks after Service children – some schools now have dedicated support staff.

 

6. If you have any choice about the timing of the move, opt to move during the summer holidays so that children will join a new school at the start of the academic year. If this is not possible, explore the possibilities of moving during the Easter or Christmas holidays.

families on the move 2

 

 

7. Help your children to plan their goodbyes. This includes talking about the people they wish to visit before moving; leaving parties; final visits to favourite places and restaurants; time to say goodbye to friends and family.

 

8. Help children to ‘make up’ with friends they may have fallen out with, in anticipation of the move. This will enable them to say a proper goodbye to significant friends. It is important to remember that the more successfully you leave, the easier it is to join in your new place.

 

9. Think about how to keep in touch with family members and special friends (addresses, e-mail addresses, and phone numbers). Help children to be realistic about this so that they do not promise to keep in touch with too many people and then feel disappointed in themselves when they can’t achieve this.

 

10. Help children to gather photographs and souvenirs to remind them of special people and places.

 

11. Try to keep to your usual family routines as much as possible up to the time of the move as this will help children to feel secure.

 

12. Keeping a family scrapbook to record things you have done and seen in a particular location.

 

13. Teach children about any different customs that they need to know for their new location.

 

14. Plan visits home and visits from extended family to help maintain a sense of closeness and continuity with significant people.

families on the move 3

15. If your belongings are going into storage, keep some things with you which will help you feel at home in your new environment.

 

16. Talk about the move with your children and share your feelings about it.

 

17. When you arrive at your new destination, get your children into school as soon as possible.

 

18. Explore your new environment together.

 

19. Establish new family routines as quickly as possible.

 

20. Remember that it takes time to adjust to a new place. Don’t take on too much too quickly or you may end up feeling overwhelmed.

 

If you are concerned about how your children are responding to a move, talk to your school. If you are overseas, you can also contact the DCYP Targeted Services team responsible for the MOD School. You can contact CEAS at DCYP-CEAS-Enquiries@mod.uk

 

Further information

If your child is moving schools, this downloadable resource may be of interest to you.

 

Posted on: 21st June, 2017

The Welsh Government have now produced a refreshed Package of Support document – ‘Giving and Receiving – Supporting and Investing in our Armed Forces Community in Wales’ details what support is available to the Armed Forces community in Wales with devolved services.

 

It encapsulates the 2-way relationship that exists between the Armed Forces and the community in which they live.

 

They have also produced a ‘Welcome to Wales’ document for Serving Personnel and their families to make them aware of the support available on moving to Wales.

 

These 2 documents should be read in conjunction with the UK Government’s Armed Forces Covenant: Today and Tomorrow. Together they set out the UK Government’s overall intent for supporting the Armed Forces community.

 

The Government are committed to providing support for our Armed Forces community and the aim is to ensure effective and efficient provision of services which support their needs.

 

Since 2013 a number of new and developing commitments, both within Welsh Government policy areas and partner organisations have progressed.

 

Additional funding from the London Interbank Offered Rate (LIBOR) has also increased resources available to the third sector and local authorities to provide specific support in essential areas.

 

This relates to the decision by the Chancellor to transfer £35m from fines levied on banks for attempting to manipulate the LIBOR interest rates to the Ministry of Defence for use in supporting the Armed Forces Community managed under the Community Covenant Fund.

 

More information

For further information relating to the Armed Forces community, please contact ArmedForces@wales.gsi.gov.uk. 

 

Document Download

Welcome to Wales (updated in June 2020)

Giving and Receiving

Posted on: 26th October, 2018
Updated on: 29th June, 2020

When you accept an offer of a Service Family Accommodation (SFA) property you should arrange a ‘move in’ appointment using the e-1132 system.

 

At the agreed date and time, Amey Accommodation Officer will meet you at the property and show you around.

 

They will give you the opportunity to:

  • familiarise yourself with your new home, its fixtures, fittings and appliances;
  • read electricity/gas meters and measure levels in oil tanks;
  • take possession of the keys;
  • identify who is responsible for any repair or maintenance queries;
  • confirm that there is a valid Gas Safety Certificate in the SFA;
  • complete and sign the move in documentation.

 

You are required to inspect the property to ensure it meets the Move In standard as outlined on the Amey Defence Services website, signing to agree or otherwise that this standard has been met.

 

You can give your spouse/civil partner or a Service colleague written authority (known as a ‘Proxy certificate’) to sign the inventory on your behalf if you are unable to attend the ‘move in’ appointment. Please note that the ‘move in’ can only take place during normal working hours.

 

If you are moving from one SFA (not substitute SFA) to another, you have 2 weeks to hand it back, provided you do so within this time you will only be charged for one property. If you exceed this period you may be charged for both properties.

 

Housing guide

Service personnel and their families moving into SFA should read the guides available on the Amey Defence Services website, which contains important information about the services offered and the responsibilities of customers.

You will also be provided with a copy of the SFA 14 day observation form at your Move In.

 

Posted on: 30th June, 2016
Updated on: 3rd January, 2019