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Service Family Accommodation Tag

FAM Pilot

The 2015 Strategic Defence and Security Review (SDSR) committed the Ministry of Defence to make a new accommodation offer, to help more personnel live in private accommodation and meet their aspirations for home ownership.

 

The way people live and work is changing and the Future Accommodation Model (FAM) reflects this, giving more choice to more Service personnel and their families over where, how and with whom you live.

 

Now that the pilot is live across all Services, FAM leads will test the policy and work closely with Service personnel to see how they respond. The pilot will run for around three years, and everyone’s feedback over that time will be hugely important. A decision will then be made about whether to expand FAM and roll it out to the rest of the UK over the following decade.

 

On 1st April 2019, more information on the model was released. The MOD has produced the following videos to give you an overview of FAM:

 

 

 

FAM is now live at HMNB Clyde, Aldershot Garrison and RAF Wittering.

Under FAM, entitlement to Service Family Accommodation (SFA) will no longer be allocated according to the rank of individuals, but will instead focus on the size of the family, promoting fairness and ensuring homes are fit for purpose. For those living on, or assigned to, HMNB Clyde it is important to know that Single Living Accommodation (SLA) and SFA will still be available, with no SFA properties sold off because of the pilot.

 

If you are happy in your current SLA or SFA at one of the pilot locations don’t worry, you don’t need to take any action. However, if you’d now like to consider renting or buying a home in the local area with support from the MOD, FAM makes this possible:

Eligibility
UPDATE – 12/07/2021

Due to invaluable feedback received from Service personnel assigned to HMNB Clyde, Aldershot Garrison and RAF Wittering – the MOD introduced several changes for the duration of the pilot effective from 12 July 2021:

  • The 12 months Future Availability Date (FAD) reduced to 6 months FAD – meaning SP will need to have 6 months left on your draft.
  • Service personnel able to claim support for voluntary mid-assignment moves.
  • Length of Service reduced from 4 years service to 1 years service.

Please note, the criteria for Regular or Full Time Reserve Service (Full Commitment) has not changed.

 

BEFORE 12/07/201
  • Regular or Full Time Reserve Service (Full Commitment)
  • Based at one of the pilot locations with 12 months or more left on your draft, or have an assignment there of 12 months or more during the pilot
  • Have 4 or more years of Service
Applications

If you decide you want to change your current accommodation and you want to rent then you will need to complete an Accommodation Preference Form (APF) in JPA. If you want to buy a house then you do not fill out the APF, instead you’ll need to take your legal paperwork to your Unit Personnel Office (UPO). If you choose to stay in your current SLA or SFA then you don’t need to do anything.

 

If you are due to be assigned to HMNB Clyde, you can choose your accommodation in line with the FAM policies. You can submit your APF in advance of your start date.

Note: Long Term Relationships (LTR)

It was also announced that Service personnel who are in a long-term relationship or have residential responsibility for a child will now be able to apply to live together in surplus SFA at all UK bases where properties are available, provided that you met the criteria. Please note that this is not part of FAM, but rather a new policy. This is not an entitlement to SFA. Find out more about your eligibility here.

Enquiries/ Further details
HMNB Clyde FAM Cell
Housing Options Scotland

Housing Options Scotland’s (HOS) “Military Matters” programme supports members of the Armed Forces community with any housing needs or issues. The charity offers free, independent information, advice and support to those who get in touch, and they can help with all kinds of housing tenure – from renting privately to social housing and home ownership.

 

Karen Campbell is the Military Matters broker at HOS and works with clients from the Armed Forces community. Support is offered on a 1-1 basis, where every client receives information and advice tailored to their specific circumstances.

 

Discover My Benefits

Find out what you could receive in payments and allowances, if you rent or buy a home under FAM via Discover My Benefits.

Information on gov.uk
Attachments

The MOD and the NFF’s Homeport magazine have also produced videos, articles and leaflets that can help you understand this update better:

Step-by-step guide:

 

Here’s what the first people to benefit from new choices in accommodation in HMNB Clyde have to say about FAM:

FAM informational poster.
FAM informational poster.
FAM guide front page.
Guide for existing renters at HMNB Clyde
FAM informational poster.
All you need to know about FAM (Homeport Summer '19, p.37-40)

The Naval Families Federation welcomes your thoughts on this pilot. Please do contact us.

 

Posted on: 1st April, 2019
Updated on: 12th July, 2021

The Future Accommodation Model (FAM) survey results have now been published. These will be used as part of the on-going policy development for the FAM, which will combine the survey with other results (e.g. the single Service Families Federations’ surveys) and Focus Group findings to refine the accommodation offer based on your feedback.

 

A Tri-Service FAM pilot scheme will be carried out in several locations throughout the UK. This was due to start in December 2018 but will now take place in 2019. Ministers are expected to confirm locations and start dates next year. The scheme is planned to run for two years and there will be a consultation period on completion of this. FAM is expected to be gradually introduced once the consultation period is complete.

 

To read the report in full please click here.

 

In addition, thank you to everyone who took part in our Future of Accommodation Model survey.

 

Here are the headlines of our findings from the Naval community.

 

Posted on: 3rd May, 2018
Last updated on: 25th October, 2018

For enquiries about loss of entitlement to Service Family Accommodation (SFA) resulting from retirement, redundancy, discharge or estrangement, please contact the Loss of Entitlement Team by telephoning 01904 418000 or 94510 8000. Please note their phone lines are only operational between 9.00am – 12 noon and from 1.00pm – 3.00pm.

 

They are contactable via email throughout the whole working day at DIORDAccn-LOETeam@mod.gov.uk

 

 

If you believe that you will lose entitlement to SFA in the future, or find yourself in this situation, advice is available from a variety of sources. As well as the Joint Service Housing Advice Office, other sources of information and advice are: service charities; families federations; housing advice centres; and local authorities.

 

Customer service centres

There are a number of Amey Defence Services customer service centres throughout the UK. These offices provide you with the opportunity to discuss any issues about services provided by Amey Defence Service face-to-face.

 

To find your nearest local customer service centre either contact the Amey Defence Services Helpdesk on 0800 707 6000 or view the link above.

 

Base Port Agreement

If you are occupying SFA in one of the three Base Port Areas (Portsmouth, Plymouth or Faslane) then you can retain your SFA on assignment to a new Duty Station, but in advance of your assignment date you must log onto the e1132 form (application to occupy SFA) via the Defence Intranet. You need to click the button ‘retain current SFA on posting within the Base Port Scheme’. This should be done within 14 days of receiving your Assignment Order and should be done on each assignment in order for your retention expiry date to be amended. Your occupancy data is updated and your continued entitled occupation can be confirmed for allowance purposes or for disturbance if moving at a later date.

 

What happens in the background is that the stock management system then recognises you as part of the Naval Service and therefore able to remain in your Port Area. If you don’t inform the ‘system’ that you wish to remain it thinks that there is not a match between your assignment location and SFA location which prompts Amey Defence Services to issue you with a Notice to Vacate. You need to be aware that if you occupy Substitute SFA (SSFA) in one of the Port Areas retention will be granted, but you will be expected to move to SFA if and when there is suitable availability within that Port Area.

 

If you are serving away from a Base Port area and you are then assigned away from the area then you should apply for SFA at your next place of duty. There are exceptions to this regulation, however, you must apply for a retention.

 

There has to be explicit reasons to retain that are recognised under the regulations and you will need to provide appropriate supporting documentation at the time of the application. A number of retention criteria require Chain of Command support particularly for welfare or medical reasons when, in the first instance, the Local Service Commander will consider the case in consultation with appropriate medical, welfare (NS FPS and Divisional system), educational agencies and Amey Defence Services Occupancy Service. If agreed, retentions will be granted for a period of up to 12 months (you can re-request prior to expiry if the circumstances continue to persist) and confirms continued entitled occupation for allowance and disturbance purposes.

 

If a retention request is unsuccessful it does not form any kind of bar to future use of SFA, but it may be that if you wish to stay in a particular location (other than Port Area) for a period of time beyond assignment dates, then housing options outside the SFA estate will need to be considered such as rental or purchase. There are schemes for Tenancy Deposit Loans (DIB201516) which enables personnel to receive an advance of pay for rental properties or the Forces Help to Buy Scheme for assistance to buy into the property market. More information can be found here.

 

Tri-Service SFA and SSFA accommodation regulations are contained in JSP464 Volume 1 parts 1 and 2 here or via DII. Retention is fully covered in Chapter 7, Paragraph 0725 and includes guidance for all retention criteria.

 

Posted on: 3rd May, 2018
Updated on: 25th October, 2019

In general terms, Service personnel who are either married or in a Civil Partnership are entitled to Service Family Accommodation (SFA) within a ten-mile radius of their place of work.

 

If you are occupying SFA in one of the three Base Port Areas (Portsmouth, Plymouth or Faslane) then you can retain your SFA on assignment to a new Duty Station, but in advance of your assignment date you must log onto the e1132 form (application to occupy SFA) via the Defence Intranet. You need to click the button ‘retain current SFA on posting within the Base Port Scheme’. This should be done within 14 days of receiving your Assignment Order and should be done on each assignment in order for your retention expiry date to be amended. Your occupancy data is updated and your continued entitled occupation can be confirmed for allowance purposes or for disturbance if moving at a later date.

 

What happens in the background is that the stock management system then recognises you as part of the Naval Service and therefore able to remain in your Port Area. If you don’t inform the ‘system’ that you wish to remain it thinks that there is not a match between your assignment location and SFA location which prompts Amey to issue you with a Notice to Vacate. You need to be aware that if you occupy Substitute SFA (SSFA) in one of the Port Areas retention will be granted, but you will be expected to move to SFA if and when there is suitable availability within that Port Area.

 

If you are serving away from a Base Port area and you are then assigned away from the area then you should apply for SFA at your next place of duty. There are exceptions to this regulation, however, you must apply for a retention.

 

There has to be explicit reasons to retain that are recognised under the regulations and you will need to provide appropriate supporting documentation at the time of the application. A number of retention criteria require Chain of Command support particularly for welfare or medical reasons when, in the first instance, the Local Service Commander will consider the case in consultation with appropriate medical, welfare (NS FPS and Divisional system), educational agencies and Amey Occupancy Service. If agreed, retentions will be granted for a period of up to 12 months (you can re-request prior to expiry if the circumstances continue to persist) and confirms continued entitled occupation for allowance and disturbance purposes.

 

If a retention request is unsuccessful it does not form any kind of bar to future use of SFA, but it may be that if you wish to stay in a particular location (other than Port Area) for a period of time beyond assignment dates, then housing options outside the SFA estate will need to be considered such as rental or purchase. There are schemes for Tenancy Deposit Loans (DIB201516) which enables personnel to receive an advance of pay for rental properties or the Forces Help to Buy Scheme for assistance to buy into the property market. More information can be found here.

 

Tri-Service SFA and SSFA accommodation regulations are contained in JSP464 Volume 1 parts 1 and 2 here or via DII. Retention is fully covered in Chapter 7, Paragraph 0725 and includes guidance for all retention criteria.

 

Updated on: 2nd December, 2019

WALKAWAY SCHEME - UPDATE (NOV 21)
23rd November 2021 – Message from DIO:

Preparation for FDIS – The WalkAway Scheme – Update

 

The current National Housing Prime (NHP) contract, which provides management and maintenance services for SFA, is due to be replaced in March 2022 by the Future Defence Infrastructure Services (FDIS) contracts.

 

As part of FDIS development, it was agreed that the present Amey Walkaway Scheme should not be included within the new arrangements. It was thought this approach would better align with wider Government policy aimed at supporting the development of local enterprises to deliver such services. Therefore, as we move towards FDIS in service date of 1 March 2022, and to allow the managed closure of the Walkaway Scheme, Amey will not accept requests from families for that service for any move-out appointments after 31 January 2022.

 

Those families who have already booked the Walkaway Scheme for move-out dates beyond 31 January 2022 will receive a cancellation notice and a refund. In addition, if Service families have had to delay their move-out appointment due to operational reasons, such as moved deployment date, Amey will be unable to provide the Walkaway Scheme for any date that falls after 31 January 2022. This again will result in a cancellation and refund. Please note, however, that Amey will not be able to action refunds after the end of March 2022.

 

The Walkaway Scheme mailbox will remain open until 14 February 2022 to help with any ongoing queries.

 

It is intended that FDIS will provide signposting to local services for any families who wish to make their own arrangements to have their homes cleaned to the move-out standard after 1 March 2022.

 

Please note that the closure of the Walkaway Scheme from 31 January 2022 does not remove the requirement for families to prepare their SFA to the appropriate move-out standard. DIO will continue to charge for those damages or deficiencies not classed as fair wear and tear. Families should contact their Accommodation Officer if they require any more information on this issue.

Visit the Amey Defence Services website for details on moving out of UK SFA, arranging a pre move out appointment and find out details about the Walk Away Cleaning Scheme.

 

Move out

Your move out will be attended by an Amey Defence Services Accommodation Officer who will inspect your SFA to determine if it meets the agreed move out standard.

If the standard is not satisfactory and there are deficiencies or damages that are not considered to be fair wear and tear, or you have failed to clean the property properly, a charge will be raised by the Accommodation Officer and you will be invoiced accordingly.

In this instance an appropriate Joint Personnel Administration (JPA) action will be taken by the Amey Defence Services Occupancy Services team to cease accommodation charges on that property from the date of your move out.

For more information, please click here.

 

Removal services

Agility Logistics Limited (Agility) is the MOD approved service provider for removals and is part of the Global Removal Management Services (GRMS).

 

Charges for damage and deficiencies for SFA and Substitute SFA recovery from pay

When you move out of UK Service Family Accommodation (SFA) or Substitute Service Family Accommodation (SSFA), you may be liable for charges for damages or deficiencies that are not classed as fair wear and tear or because you have failed to prepare the property to the correct standard, for example cleanliness.

Defence Infrastructure Organisation (DIO) can take these directly from the pay of serving personnel. Any payments taken depend on the size of the charge and individual monthly income (using MOD guidelines to ensure that deductions do not exceed a set limit of pay).

If you consider that you are not responsible for the charges, or part of them, for example that the damage is the result of fair wear and tear, you are able to dispute the charge raised using the Disputed charges form’.

 

Full details on moving out of your SFA and recoveries from pay are available in:

JSP 464: Tri-Service accommodation regulations (TSARs)Part 1

JSP 754: Recoveries from pay (available on the Defence Intranet only)

 

Posted on: 3rd May, 2018
Updated on: 23rd November, 2021

Message from the Defence Infrastructure Organisation (DIO):

 

Sub-letting of Service Family Accommodation

The Defence Infrastructure Organisation (DIO) has initiated a long-term project to sub-let empty Service homes that are not currently required.

As well as the normal management margin required to ensure properties are available for families where we have sufficient homes, DIO has retained some additional properties until the future needs of Defence are fully known.

This approach gives us flexibility to manage the requirements of the Front Line Commands. However, empty properties do no generate any income, and instead draw revenue away that could otherwise be invested elsewhere in the estate.

The needs of Service personnel and their families has been considered throughout this project, therefore entitled and eligible Service personnel continue to take priority for SFA and should apply for accommodation as they normally would.

Where there is no requirement from Service families, empty properties will considered on a site by site basis in consultation with local commanders, for sub-let to private tenants – who will be subject to credit and reference checks. This will be on a short term arrangement, so we could return homes back to MOD control if a requirement emerges.

Overall, our planning has been to implement this project without disadvantaging Service personnel, whilst maximising revenue from rental receipts from empty properties that are currently not required.

 

Questions and Answers 

Why are these properties being sub-let?

The current size and cost of the Defence estate is not sustainable, including the cost of maintaining empty Service homes. The MOD and DIO are undertaking a number of initiatives to address these issues. In addition to other initiatives such as disposals, a sub-let project has begun with the aim of generating income through short term lets, whilst providing flexibility to meet the future needs of defence.

 

How many houses could be sub-let under this arrangement?

An initial 2,300 homes could be made available under these arrangements.

 

Will Service personnel and their families be affected?

All of our planning has been to ensure that families are not affected. We:

  • Have chosen sites where there is adequate surplus accommodation that is not required.
  • Plan where possible to release houses in groups rather than individual properties so they can be managed more effectively.
  • Have considered security.
  • Will consult with local commanders and other stakeholders so we understand any local issues.
  • Aim to ensure that Service families are not disadvantaged.

Where additional revenue is going?

Revenue raised by this project will be returned to DIO as part of its overall running and investment in the estate – therefore it will be targeted to where it is needed most to meet the needs of defence.

 

How has security been considered?

Specific security issues will be considered at each site. Furthermore every potential private tenant will be subject to credit and reference checks.

 

Has the Chain of Command been consulted?

The Chain of Command and other stakeholders will be consulted and their feedback will be taken into consideration. Service families in each area will also be informed.

 

Who is going to get these houses?

The properties will be available on the open private rental market, with potential tenants subject to normal credit and reference checks.

 

Will it affect Service families’ access to housing or the maintenance service?

Service families will continue to get Service homes and the normal contracted response repair times will continue to apply. We will monitor this performance as we do now.

 

Will the properties be improved for the private tenants?

These properties will not be improved, but they will be prepared and checked for maintenance and safety prior to occupation, just as they are for Service families prior to move in. Investment for improving Service homes will continue to be targeted at homes occupied by Service families.

The NFF welcomes your thoughts/feedback, please email us on contactus@nff.org.uk or call 023 9265 4374.

 

Posted on: 26th April, 2017

When you need something repaired
Housing Repairs (Housing team)

You have several options for reporting repairs in your home:

To raise a new, non-urgent repair, click here.

 

The website and the Customer Service Centre are available 24 hours a day, all year round. Your local (as above) Customer Service Centre hours will vary according to their location and the number of Service families they serve.

 

If something goes wrong…

If you want to register a complaint with Amey Defence Services, please phone 0800 707 6000 (option 5) to speak to their Customer Solutions Team.

If you are not satisfied with the response you receive from Amey Defence Services, please phone us on 023 9265 4374 or email contactus@nff.org.uk.

 

Language line

If English is not your first language, Amey Defence Services’s Customer Service Centre offers a translation service. Just say your language when you call. Their advisor will be able to transfer you to someone who can talk to you in your own language.

 

Requesting a repair

Amey Defence Services will work with you to identify the specific details of the fault.

To ensure the repair can be completed efficiently, you will need to tell their advisor:

  • your address and contact details;
  • as much information as possible about the problem;
  • if the fault is with a piece of equipment (such as a boiler or cooker), details of the type and model.

 

Making an appointment

You will be given a job reference number and you will be sent written notification of your appointment (by post or email if requested).

If you need to change the appointment, please contact Amey Defence Services via their website or Customer Service Centre before the appointment date, quote your job reference number and they will arrange a new date and time.

You or a member of your family (who must be over 16 years of age) will need to be at home at the time of the repair appointment. If the repair is on the outside of the property, e.g., roofing, fencing works etc., they may not need you to be available.

Please ask their advisor about this when making your appointment.

 

Posted on: 26th October, 2016
Updated on: 1st August, 2019

 

To be entitled to apply for Service Family Accommodation (SFA), Service personnel must:

  • be aged 18 and over;
  • be married or in a civil partnership or who have permanent custody of children;
  • have at least 6 months to serve.

 

Co-habitation for unmarried couples/ parents

It was announced on 1st April 2019 that all Service personnel, who have more than four years’ service in the Armed Forces and who are in a long-term relationship or have residential responsibility for a child will also be able to apply to live together in surplus SFA at all UK bases where properties are available. However, following a review of the policy, it has been agreed that the 4 years’ length of Service criterion should be removed, to widen eligibility to cohabit in surplus SFA to an increased number of Service personnel. Please refer to this page to find out more about cohabitation and registering long-term relationships.

 

Location

SFA is at Service personnel’s duty station or within a set radius; although you may be eligible to apply for surplus SFA at other locations or request and retain a property under the RN Base Port Agreement.

 

Size of Property

The type of property you are entitled to is usually dependent on your rank for officers and family size for other ranks. When you apply for SFA, Amey Defence Services Occupancy Services Team will allocate you a property using the preferences you have expressed and based on your entitlement or eligibility, competing requirements, and service agreements. Under the Future Accommodation Model (FAM), properties in the confirmed pilot sites will be allocated according to your need rather than your rank. Those pilot sites are HMNB Clyde, Aldershot Garrison (starting from 31st January 2020) and RAF Wittering (starting from 31st May 2020). Please see this page to find out more about the FAM.

 

Further information

Full details on entitlement and eligibility for UK SFA and Substitute service family accommodation (SSFA) are available in:

JSP 464: tri-service accommodation regulations (TSARs) Part 1

Full details on entitlement and eligibility for overseas SFA and SSFA are available in:

JSP 464: tri-service accommodation regulations (TSARs) Part 2

 

How to Apply
e-1132 form

If you are entitled, you will need to complete and submit an application for SFA. All Service personnel who have access to the Defence Intranet are expected to complete their application online using the e-1132 form. To access the form, copy and paste the following URL into your browser address bar when logged on to the Defence Intranet: http://apps01.domis.r.mil.uk/e1132/

 

The e-1132 form system allows you to:

  • track the progress of your application;
  • view available properties that match your entitlement;
  • register your top 3 preferences;
  • book your ‘move in’ (once an offer for a property has been made and accepted);
  • where appropriate book your ‘move out’ appointment;
  • electronically signing your licence to occupy.

 

MOD Form 1132

For Service personnel who do not have access to the Defence Intranet, a paper version of the MOD Form 1132: application to occupy service family accommodation (SFA) is available. Exceptions to using the online system are normally for personnel who are on operations and do not have access to the Defence Intranet.

 

Additional needs and disabled requirements for SFA

If you are moving to a new SFA property, please provide details of any special requirements for SFA at the point of application using the e-1132 form or the MOD Form 1132, enclosing any reports from the appropriate professional source, such as your occupational therapist. It is important that the Amey Occupancy Services team is made aware of special requirements at the earliest opportunity.

If you require adaptions to your current SFA property, or your medical requirements have changed and you need some further adaptions to your existing SFA, you will need to contact the Helpdesk who will record your request and ask you to provide a Medical Report and/or Occupational Therapist’s report in order to progress your request.

Please see the Additional needs and disabled requirements guides for further information.

 

Amey Defence Services Occupancy Services team

If you have an allocations enquiry, the Amey Defence Services Occupancy Services team at the helpdesk is available Monday to Friday from 8:30am to 3:00pm.

You can call them on Freephone: 0800 707 6000 Select Option 3 (for calls made within the UK, mobile users may incur charges) or using the alternative telephone number: 0151 728 1630.

Or you can email the team: occupancyservices@ameydefenceservices.co.uk

For more information about the SFA application process, please visit the Amey Defence Services website.

 

Posted on: 4th July, 2016
Updated on: 30th January, 2020

When you accept an offer of a Service Family Accommodation (SFA) property you should arrange a ‘move in’ appointment using the e-1132 system.

 

At the agreed date and time, Amey Accommodation Officer will meet you at the property and show you around.

 

They will give you the opportunity to:

  • familiarise yourself with your new home, its fixtures, fittings and appliances;
  • read electricity/gas meters and measure levels in oil tanks;
  • take possession of the keys;
  • identify who is responsible for any repair or maintenance queries;
  • confirm that there is a valid Gas Safety Certificate in the SFA;
  • complete and sign the move in documentation.

 

You are required to inspect the property to ensure it meets the Move In standard as outlined on the Amey Defence Services website, signing to agree or otherwise that this standard has been met.

 

You can give your spouse/civil partner or a Service colleague written authority (known as a ‘Proxy certificate’) to sign the inventory on your behalf if you are unable to attend the ‘move in’ appointment. Please note that the ‘move in’ can only take place during normal working hours.

 

If you are moving from one SFA (not substitute SFA) to another, you have 2 weeks to hand it back, provided you do so within this time you will only be charged for one property. If you exceed this period you may be charged for both properties.

 

Housing guide

Service personnel and their families moving into SFA should read the guides available on the Amey Defence Services website, which contains important information about the services offered and the responsibilities of customers.

You will also be provided with a copy of the SFA 14 day observation form at your Move In.

 

Posted on: 30th June, 2016
Updated on: 3rd January, 2019