Here you will find the answers to our most frequently asked questions. If your question still needs answering, please use our online support assistant or contact us directly via phone or email and our team will be happy to assist you.
Deployment / Separation Support
- Our family resources page includes some useful projects/resources for families to tap into, including our parental absence resource, Books for All and Strengthening Families.
- Sign up to the RN Forum to stay informed, involved and in touch with the RN, supporting organisations and charities. Within the forum, you will find a space that holds bespoke information to support you before, during and after deployment. There is also an events calendar which contains information on Service-related events and activities such as the Family Welfare Grant days out.
Financial / Legal Advice
No, unfortunately we are not allowed to give financial and/ or legal advice as we are not qualified to do so. However, please do contact us should you need any assistance, as we will be able to signpost you to the appropriate organisation(s).
Issues with your Service Family Accommodation (SFA)
Our Advocacy team have a wealth of knowledge around Service Family Accommodation as well other housing matters. Please take a look at the Pinnacle website or contact us for help.
Leaving the Service
The MOD have created a service leavers guide which can be found here: Service leavers’ guide – GOV.UK (www.gov.uk). Following this the NFF have produced a booklet to provide you and your Family with further information, you can download our useful documents here. This is also available in hard copy. The transition section on the Families Hub has lots of links to support for Veterans and families as well as key advice pertaining to Scotland, Wales and Ireland.
Long Term Relationships (LTR) and Service Family Accomodation (SFA)
You are eligible to occupy surplus SFA (if available) once your LTR is established and recorded on JPA. Find further information here.
Moving Schools (Admissions)
Yes, the UK Education Advisory Team (EAT) provide expert and impartial advice for Service families. Only once you have written to apply for a school place and the admissions authority has written back to turn down your application, giving reasons, are you in a position to proceed with an appeal. EAT can advise you on this process, you can email them on RC-DCS-HQ-EAT@mod.gov.uk
Pastoral Support and SPP (England)
In the first instance, we suggest that you discuss this with the Head of your child’s school and, if appropriate, with Governors. There is a SPP Guide (England-Resources), which you will find in the Education section of our website; this has been produced to help schools understand what SPP is and includes some great examples of good practice. You will also find two booklets here about SPP produced by local authorities. If you feel the issue has not been resolved and you’d like to discuss this with us, please use the contact form.
Relationship Advice
The Royal Navy and Royal Marines Charity fund a number of organisations to provide Mental Health and Wellbeing support, support for parents and children as well as Marriage Care and access to Relate. See guides at the link below
Service Family Accomodation (SFA) Appointments
Yes, there’s a compensation scheme to cover missed appointments and significant issues at move-in for SFA and SSFA (Substitute Service Family Accommodation).