HomeHub is the newly launched online platform designed to support families living in UK Service Family Accommodation (SFA). HomeHub makes it easier for you to raise and track repairs and maintenance requests, as well as book and manage appointments. Families can quickly manage things online without the need to call Pinnacle.
It is now available to all serving personnel and their families across the UK where their properties are maintained by DIO’s maintenance providers Amey and VIVO.
What services are available through HomeHub?
HomeHub is a self-service online platform which provides you with access to:
· Request maintenance repairs and book appointments (where applicable)
· Track the progress of repairs
· Review outstanding repairs, view or manage existing appointments (where applicable)
· Raise a complaint or compliment
· Update your contact details
· View your move in and move out documentation
Please note, if you feel your repair is an emergency (risk of injury or damage to property), then you should call Pinnacle National Service Centre 0800 031 8628 selecting the repairs option.
How do I register for HomeHub?
To register for a HomeHub account you will need:
· Your full name
· Your date of birth
· A One Login account
· Your e1132 application number (please click here for more information on how to locate this)
To access HomeHub you will first need to register for a One Login account. You can do this on the GOV.UK One Login website here. If more than one member of your household wants to access HomeHub, you will each need to register for your own One Login account using the relevant personal details.
Once you have registered for a One Login account you will be taken straight through to HomeHub to complete your registration.
This new self-service platform puts families in control, making it easier to manage repairs in your home whilst still getting support from the National Service Centre when needed.
For further information on using HomeHub, please visit Defence Homes or Pinnacle’s website for additional FAQ’s and “how to” video guides: defencehomes.mod.gov.uk/homehub-information/