- Mon -Thurs: 08:00 – 16:30
- Fri: 08:00 – 16:00
Out of hours emergency service:
RN/RM Welfare operates an emergency national duty system, contactable as follows:
Royal Navy: via any of the following Officers of the Watch:
- HMS NELSON: 023 9272 3875
- HMS DRAKE: 01752 555 220
- HMS NEPTUNE: 01436 674 321
- RNAS Yeovilton: 01935 455 444
Royal Marines: via the Guardroom at RMB Stonehouse: 01752 836 395.
RN/RM Welfare supports Royal Navy and Royal Marines personnel and their families by helping to prevent or reduce the effects of personal difficulties, especially those which arise as a result of Service life. An understanding of the complexities of Service life and its effects are central to the understanding and ethos of the team.
Calls will ordinarily be answered by a Business Support Worker; they may be able to provide some initial information, or will signpost the caller to the relevant organisation/person (i.e. a HIVE Information Officer), or they will transfer the call to a specialist trained Military Welfare/Social Worker for more detailed assessment and assistance.
If you are experiencing a crisis at home and you aren’t sure who you should call, please ring the JCCC (contact details above) and they will point you in the right direction. Their telephones are manned 24 hours a day, 7 days per week, including weekends and Bank Holidays.