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Emergency contact numbers

The Naval Families Federation’s office hours are 9am – 5pm (Monday to Thursday) and 9am – 1pm (Friday). We are closed during weekends and Bank Holidays.

For any out-of-hours emergencies, please contact one of the following:

The Joint Casualty and Compassionate Centre (JCCC)

The Joint Casualty and Compassionate Centre (JCCC): If circumstances should arise, whilst your relative is deployed overseas that make it necessary for you to apply for his or her return home on compassionate grounds, such as a death in the family or a serious illness, you should contact: +44 (0) 1452 519951. This number is manned 24 hours a day, 7 days per week.

SSAFA Forcesline

The SSAFA Forcesline (Soldiers, Sailors, Airmen and Families Association) is a free and 100% confidential helpline that is completely independent of the military Chain of Command. It provides support and advice for Service Personnel and their families. The freephone line is open Monday – Friday, including bank holidays, from 10:30 – 19:30 (GMT), with an answer phone facility outside of these hours.

Contact Numbers:

  • From the UK – 0800 731 4880
  • From Germany – 0800 1827 395
  • From Cyprus – 800 91065
  • Falkland Islands – #6111
  • From anywhere in the world (call-back) – +44 (0)2074639292

Samaritans Phone Numbers

The Samaritans are available 24 hours a day, 365 days a year.
Contact Numbers:

RN/RM Welfare

(Previously NPFS&RMW)

Contact details:

Opening hours:

  • Mon -Thurs: 08:00 – 16:30
  • Fri: 08:00 – 16:00

Out of hours emergency service:

RN/RM Welfare operates an emergency national duty system, contactable as follows:

Royal Navy: via any of the following Officers of the Watch:

  • HMS NELSON: 023 9272 3875
  • HMS DRAKE: 01752 555 220
  • HMS NEPTUNE: 01436 674 321
  • RNAS Yeovilton: 01935 455 444

Royal Marines: via the Guardroom at RMB Stonehouse: 01752 836 395.

RN/RM Welfare supports Royal Navy and Royal Marines personnel and their families by helping to prevent or reduce the effects of personal difficulties, especially those which arise as a result of Service life. An understanding of the complexities of Service life and its effects are central to the understanding and ethos of the team.

Calls will ordinarily be answered by a Business Support Worker; they may be able to provide some initial information, or will signpost the caller to the relevant organisation/person (i.e. a HIVE Information Officer), or they will transfer the call to a specialist trained Military Welfare/Social Worker for more detailed assessment and assistance.

If you are experiencing a crisis at home and you aren’t sure who you should call, please ring the JCCC (contact details above) and they will point you in the right direction. Their telephones are manned 24 hours a day, 7 days per week, including weekends and Bank Holidays.

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