Emergency Contact Numbers

The Naval Families Federation’s office hours are 9am – 5pm (Monday to Thursday) and 9am – 1pm (Friday). We are closed during weekends and Bank Holidays.

For any out-of-hours emergencies, please contact one of the following:

Combat Stress Mental Health Helpline

If you’re currently serving in the UK Armed Forces, you can call Combat Stress’ 24-hour mental health helpline. A team of specially-trained professionals are available day and night to provide free confidential advice and support. The helpline is available 24 hours a day, 365 days a year. Their contact details are as per following:

The Joint Casualty and Compassionate Centre (JCCC)

The Joint Casualty and Compassionate Centre (JCCC): If circumstances should arise, whilst your relative is deployed overseas that make it necessary for you to apply for his or her return home on compassionate grounds, such as a death in the family or a serious illness, you should contact JCCC. This number is manned 24 hours a day, 7 days per week. (Note: As of 6th October 2020, JCCC helpline is experiencing a technical fault, please click here to find out how to contact them)

SSAFA Forcesline

The SSAFA Forcesline (Soldiers, Sailors, Airmen and Families Association) is a free and 100% confidential helpline that is completely independent of the military Chain of Command. It provides support and advice for Service Personnel and their families. The freephone line is open Monday – Friday, including bank holidays, from 10:30 – 19:30 (GMT), with an answer phone facility outside of these hours.

Contact Numbers:

  • From the UK – 0800 731 4880
  • From Germany – 0800 182 7395
  • From Cyprus – 800 91065
  • Falkland Islands – #6111
  • From anywhere in the world (call-back) – +44 (0)20 7463 9292

Samaritans Phone Numbers

The Samaritans are available 24 hours a day, 365 days a year.
Contact Numbers:

Royal Navy Family & People Support (RN FPS)

(Previously NPFS/ RMW/ RNRM Welfare/ NS FPS)

Contact details:

Opening hours:

  • Mon – Fri 0800 – 2000
  • Sat & Sun (& Public Holidays) 0900 – 1600

If you are experiencing a crisis at home and you aren’t sure who you should call, please ring the JCCC (contact details above) and they will point you in the right direction. Their telephones are manned 24 hours a day, 7 days per week, including weekends and Bank Holidays.

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